What are the responsibilities and job description for the Shift Supervisor position at Tim Hortons (US)?
Join Our Team as a Tim Hortons Supervisor!
Sign-on Bonus Available for candidates with the prior Tim Hortons experience! (Some restrictions apply—ask for details.)
Are you a motivational leader who thrives in a fast-paced environment? At Tim Hortons, we’re looking for passionate individuals to guide and inspire our team while ensuring top-tier guest service and smooth daily operations.
Your Role as a Supervisor:
- Lead and motivate Team Members to deliver exceptional guest experiences.
- Promote a positive, inclusive work environment and build strong team relationships.
- Train and develop Team Members to maintain high standards of service, quality, and cleanliness.
- Support the General Manager in running a fast-paced, successful restaurant.
Key Responsibilities:
✔ Manage labor costs through effective floor management. ✔ Control food & paper costs using order guides. ✔ Ensure flawless execution of product launches & promotions. ✔ Resolve guest concerns & support the team in issue prevention. ✔ Recruit & train new Team Members. ✔ Uphold Health & Safety policies, coaching & disciplining as needed. ✔ Plan, organize & oversee daily restaurant operations.
Why Work for Us?
✅ Competitive salary ✅ Health & dental benefits ✅ Comprehensive training ✅ Incentives & recognition programs ✅ Advancement opportunities ✅ Community involvement
Physical Demands:
- Standing & walking for extended periods.
- Lifting/carrying up to 20 kg (45 lbs) as needed.
- Assisting with large deliveries up to twice a week.
- Transitioning between cold (freezer) & hot (oven) environments.
- Thriving under fast-paced, high-pressure conditions.
Availability:
Must be flexible, with varying weekly shifts to support business needs. Monthly schedules may include afternoon & weekend shifts.
At Tim Hortons, we celebrate diversity and welcome applications from all individuals. Accommodations are available upon request throughout the selection process.
Ready to take the next step in your leadership journey? Apply today!
REQUIREMENTS
- Education - Secondary (high) school graduation
- Experience - Minimum 3-year experience in the quick-service restaurant industry
- Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
- Excellent written and verbal communication
- Strong leadership and interpersonal skills
- Customer service mindset
- Servsafe Required.
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.
Salary : $15 - $17