Food Runner

Job Summary: 

The Food Runner is responsible for ensuring a smooth and efficient flow of dishes between the kitchen and the dining area. The main duties include promptly and accurately delivering dishes from the kitchen to customers’ tables, assisting servers in providing excellent dining experiences, and maintaining cleanliness and order in the restaurant. The ideal candidate should be quick, attentive, responsible, and able to work well in the fast-paced environment of a traditional Chinese dim sum restaurant. 

Key Responsibilities:

• Keep caller station tidy, clean and sanitized at all times including all glasses, tea cups, and tea pots and are fully stocked up and soda station are sufficient and ready.
• Check with the Management Team or Chef on duty of items availability.
• Liaise with kitchen team for food order, manage missing or wrong orders and check food items’ preparation and presentation including plates and bamboo baskets are clean and all are according to prescribed standards.
• Assemble accurate serving condiments required with each menu item.
• Deliver food from kitchen to floor with a tray and serve food directly on the table.
• Provide name of each of the food item as it is served to the guests and say “enjoy your meal”.
• Report to Management Team on duty any special requests of customers or any food quality problem to ensure its proper handling.
• Ensure food preparation and presentations are done according to gold standards of Tim Ho Wan.
• Wash and dry all trays at the caller’s station.
• Assist in cleaning tables. 
• Ensure overall cleanliness, sanitation, and safety in the front of the house: counter and dining areas including plates and bamboo baskets and washing of soiled cloth and utensils.

Job Requirements 

• Preferably 1 year of experience in a restaurant or hospitality environment; experience in a Chinese restaurant or dim sum service is an advantage.
• Good communication and interpersonal skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Strong attention to detail and a positive service attitude.
• Basic knowledge of Chinese cuisine or willingness to learn. 
• Able to stand and walk for extended periods and carry food trays safely. 
• Available to work weekends, public holidays, and split shifts as needed.
• Basic English proficiency: ability to communicate in Mandarin or Cantonese is a plus