What are the responsibilities and job description for the Automotive Service Advisor position at Tim Dahle Auto Group, Red Rock Auto Group?
Automotive Service Advisor – Be the Voice of the Service Lane!
Are you a people-person who loves cars and solving problems? We’re looking for a rockstar Service Advisor to be the go-to connection between our customers and our service team. If you thrive in a fast-paced environment and love turning chaos into calm with a smile, you’ll feel right at home here!
What You’ll Do
Job Requirements
Are you a people-person who loves cars and solving problems? We’re looking for a rockstar Service Advisor to be the go-to connection between our customers and our service team. If you thrive in a fast-paced environment and love turning chaos into calm with a smile, you’ll feel right at home here!
What You’ll Do
- Greet customers like a champ and get the details on what their car needs
- Help diagnose issues (with a little road testing, if needed!)
- Create clear, accurate repair orders and cost estimates
- Keep customers in the loop about repairs, timelines, and any surprises
- Recommend services that keep vehicles running like new
- Test drive vehicles to confirm issues or fixes
- Handle questions, concerns, and complaints with professionalism and care
- Keep things moving—schedule appointments, coordinate with technicians, and follow up on repairs
- Make sure cars are safe, secure, and ready to roll
- A friendly, helpful attitude and excellent communication skills
- An eye for detail and a knack for staying organized
- Someone who genuinely cares about customer satisfaction
- A team player who can handle a fast-paced workday without breaking a sweat
- Work in a fun, supportive environment
- Play a key role in helping people take care of their cars
- Learn and grow with hands-on experience
- Be part of a company that values your input and energy
Job Requirements
- Prior experience as a Service Advisor or in a customer-facing automotive role (preferred)
- Strong knowledge of automotive systems and maintenance services
- Ability to explain technical information in a way customers understand
- Comfort using scheduling and service software (we’ll train you on the specifics)
- Valid driver’s license and clean driving record
- High school diploma or equivalent (post-secondary education a plus)