What are the responsibilities and job description for the Technical Project Manager position at Tilli Software?
About Tilli
We are a leading provider of cloud-based customer communications and payment solutions to the Electronic Bill Presentment and Payment (EBPP) vertical. In addition, our payment gateway and digital wallet offerings gives merchants a low-cost, real-time processor and consumers the ability to download a wallet to pay others, pay / consolidate their bills and buy goods at checkout - all on their mobile app. We know that technology can truly transform everything we do today, and it is our mission to be the leader in real-time payments and customer communications across multiple industries. To make sure we are continuing our growth trajectory, we are looking for a hardworking, smart, and driven individuals to join our team.
Why Tilli
With a global footprint and continuously expanding our reach – a career with Tilli will offer you:
Fulfilling and challenging projects and verticals: You will be exposed to different scenarios, multiple types of clients, and the most complex business and technology initiatives.
Access to the most cutting-edge technologies within our space: You’re always going to be advancing your skillset by learning and working with the newest and most relevant technologies available out there.
A positive, energetic and passionate culture: Boring and divided are not in our vocabulary. In fact, it’s amazing to see how, despite our exponential growth, the Tilli culture and community stay as warm, diverse, and close as ever.
Plenty of options / opportunities for you to work alongside your peers and grow: We will empower you to dream as big as you want and support you to make your career what YOU want it to be.
The below is the JD for your reference.
Technical Project Management & Customer Onboarding
- Own the complete implementation journey for new customers and existing customer expansions
- Serve as the technical project manager for new logo implementations and expansion sales
- Manage machine connectivity, ERP system integrations, and custom development project delivery
- Orchestrate seamless customer onboarding and drive platform adoption across client teams
- Be part of the Sales team to scope implementations and communicate timelines to support new logos
- Be able to showcase the product capabilities to new logos, partner channels sales initiatives / Demonstrate the solutions
- Deliver seamless trial experiences technical resource
- Coordinate scheduling, communication, shipping, and touchpoints between internal teams and customers
- Work alongside technical connectivity experts to ensure successful customer connectivity
- Deliver comprehensive product training both virtually and onsite
Customer Success & Revenue Growth
- Drive process improvements that enhance customer experience, team efficiency, and scalability
- Partner with Support teams to ensure customers receive exceptional technical and product support
- Develop tracking systems and success metrics for implementations, using data to drive continuous improvement
- Focus on preventing churn and increasing platform adoption to fuel account expansions and revenue growth
- Provide support to the sales teams
- Provide support to the product teams
What You'll Have
Core Qualifications
- Direct experience in technical project management with a proven track record of customer success
- Self-starter mentality with high sense of urgency to solve problems and fill process gaps
- Strong understanding of discrete manufacturing processes and environments
- Experience managing complex technology implementations in manufacturing settings
- Undergraduate degree
Communication & Leadership Skills
- Exceptional interpersonal skills with customer-first verbal and written communication
- Ability to translate complex technical concepts into clear, actionable terms for all stakeholders
- Proven ability to influence and align cross-functional teams toward common goals
- Strong coaching and training capabilities to drive user adoption
Technical & Analytical Abilities
- Passion for solving complex technical problems and engaging with customers
- Demonstrated time management and organizational skills to prioritize multiple initiatives effectively
- Detail-oriented approach with emphasis on execution and measurable results
- Experience with ERP systems, machine connectivity, and custom development projects preferred
Requirements
- Valid driver's license, reliable transportation, and passport
- Ability to travel without restriction (up to 25% travel required)
- Legal authorization to work in the United States