Showroom Concierge

Founded in 2006, Soho Studio/TileBar is a young tile company built in the 21st century, with forward-thinking business practices, which utilize technology and the web to run the most streamlined and efficient company in order to create savings and pass them on to the customer. Join the TileBar Team! TileBar is thrilled to open our new Raleigh Showroom, and we’re seeking an enthusiastic and service-driven Showroom Concierge to join our team. As a vital partner to our Design Consultants, the Concierge ensures a seamless and exceptional client experience from start to finish. This role combines customer service, sales support, and product knowledge to create memorable interactions in the showroom. You’ll be part of a close-knit two-person team dedicated to delivering excellence at every touchpoint. We offer a competitive compensation package with a strong base salary and opportunities for growth within a rapidly expanding brand. What You’ll Do Customer Experience Create a warm, welcoming, and professional first impression—whether in person, over the phone, or via email. Offer refreshments, seating, and amenities to enhance the showroom experience. Respond promptly to client inquiries with a solution-oriented approach. Sales & Order Support Assist Design Consultants with sample requests, quoting, order placement, tracking, and returns. Maintain accurate records of client interactions within the CRM system. Product & Project Knowledge Develop a solid understanding of TileBar’s products and services to provide expert support and accurate information. Team Collaboration Partner with showroom staff and internal teams to uphold brand standards and exceed client expectations. Support efficient order processing, timely deliveries, and overall showroom operations. Brand Representation Serve as a positive, professional ambassador for TileBar’s values, culture, and commitment to exceptional service. What We’re Looking For Experience 2–3 years of relevant sales support or customer service experience. Experience in tile, stone, textiles, furniture, building materials, or related industries preferred. Familiarity with commercial contractors, logistics, and supply chain operations is a plus. Skills & Competencies Proficiency in CRM systems (required). Strong time management and multitasking skills. Excellent interpersonal, de-escalation, and problem-solving abilities. Collaborative and team-oriented with a service-first mindset. Additional Requirements Flexibility to work retail hours, including evenings, weekends, and special events. Ability to lift up to 25 lbs. for samples and showroom maintenance. Occasional travel for market events, training, or showroom openings. Why Join TileBar? At TileBar, we’re redefining how clients experience tile and design. As part of our Raleigh showroom team, you’ll: ✔ Play a key role in shaping exceptional client experiences. ✔ Collaborate with design consultants and cross-functional teams. ✔ Grow your career with a company committed to innovation and service. 📍 Location: Raleigh, NC 🕒 Schedule: Full-time, retail hours (including evenings and weekends) 💼 Compensation: Competitive base salary At Soho Studio LLC/TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees. Soho Studio LLC/TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.

Salary : $50,000 - $55,000