Stone Shop Job Coordinator

Overview
We are seeking a Job Coordinator to join our team! The job coordinator will be responsible for processing, managing and overseeing customer projects. This position also involves assisting customer with selections, processing orders, and providing accurate product and service information. They will be interacting with customers via various channels such as phone, email, chat, or in person.

The job coordinator must have strong communication skills, an ability to multitask, a pleasant attitude, and a problem-solving mindset to ensure operations and efficient project completion. They must also have the ability to work in a fast-paced environment.

Responsibilities:

• Interact with customers via various channels such as phone, email, and in person
• Identify and assess a customer's needs to achieve a proper level of satisfaction
• Answer customer inquiries via phone and email
• Provide accurate information about products, services, and policies
• Resolve customer complaints or concerns in a professional and empathetic manner
• Process order, returns and exchanges
• Document customer interactions and maintain detailed records in the system
• Follow up with customers as needed
• Maintain a deep knowledge of the company's products and services
• Follow communication procedures, guidelines, and policies

Requirements and Skills:

• Excellent customer support experience
• Excellent communication skills (both verbal and written)
• Strong problem-solving skills and ability to think critically
• Ability to handle difficult customers and stressful situations
• Proficient in using CRM systems and practice
• Strong attention to detail and organizational skills
• Ability to adapt to different customer types
• Manage time efficiently
• Ability to handle multiple tasks simultaneously and manage shifting priorities
• Work well in a team environment

Qualifications:

• High School diploma or equivalent
• Previous experience in retail or customer service a plus but not required
• Excellent communication and interpersonal skills
• Ability to work well in a team-oriented environment
• Positive attitude and strong work ethic
• Flexibility to work evenings, weekends, and holidays as required
• Basic math skills and ability to operate POS systems

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Retirement plan
• Tools provided
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• WILMINGTON, DE 19804 (Preferred)

Ability to Relocate:

• WILMINGTON, DE 19804: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $22