What are the responsibilities and job description for the Customer Service Representative position at Tilcon Connecticut Inc?
Job ID: 514409
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!
Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you’re up for a rewarding challenge, we invite you to take the first step and apply today!
Position Overview
Tilcon Connecticut has an opening for an experienced Customer Service Representative in our New Britain office. This person will support the Transportation Manager in hired hauler contract execution, driver’s payroll, directing calls, assisting with dispatch, and providing exceptional customer service. This role will work closely with our Construction, Milling and Paving division. The selected candidate will be required to work in a team environment with other co-workers and managers. Our core values are safety, quality and integrity in everything we do. All Tilcon Connecticut employees are expected to partner with associates and management of Tilcon Connecticut Inc. to coordinate, support, and actively promote our safety processes. The Customer Service Representative will report directly to the Transportation Manager and will comply with mandatory safety requirements and other functions of the team.
Key Responsibilities (Essential Duties and Functions)
- Send and organize hired hauler contracts
- Evaluate insurance certificates from hired haulers and track renewals
- Input haul ticket entries for payment
- Directing calls to dispatch and other necessary departments
- Investigating waiting and travel time submissions from hired haulers
- Assisting hired haulers with pay discrepancies and providing backup documentation as necessary
- Assuring all on site internal drivers OSHA cards are up to date
- Track driver route history and provide updates to transportation manager if anything looks out of the ordinary
- Submit internal drivers’ timecards
- Complete various evaluations in excel as needed (pay rate adjustments by job, hired hauler no show/break downs, trucks requested vs. assigned, etc.)
- Dispatching – must be able to complete dispatch duties for support as needed
- Scheduling of internal and external haulers
- Communicating unordinary job site conditions and the correct start address
- Exceptional problem-solving ability (truck break downs, job site delays, call outs, etc.)
- Proficiency in utilizing our Transportation management System to dispatch trucks and track route history
- Maintain necessary records and documentation
Qualifications
Education/Experience
- High school diploma or equivalent
- 2 years’ dispatching or in a relative customer service role
Knowledge/Skill Requirements
- Ability to work independently and make decisions as well as work effectively in a team environment.
- Good problem solving skills.
- Ability to utilize resources and take initiative.
- Ability to write routine reports and correspondence
- Ability to multi-task and triage as needed without getting overwhelmed.
- Excellent written and verbal skills, strong interpersonal skills and ability to diplomatically handle challenging situations.
- Ability to speak effectively to customers or employees of organization.
- Expertise with Microsoft Office Suite, particularly Excel and Word.
- Expertise with Adobe PDF and DocuSign
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to sit, walk and stand for periods of time. The employee is required to use a computer for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust to focus.
Continuous: sit, fine motor, repetitive motion, right, left
This postion requires an employee to lift:
Frequently: 0-10 lbs
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Continuous: working with others
Internal applicants: Prior to applying for any internal position, it is a requirement that employees must first notify their manager.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Tilcon Connecticut Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.