What are the responsibilities and job description for the TikTok Shop - Last Mile Carrier Manager position at TikTok?
Responsibilities
Team Overview
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
Responsibilities
- Overseeing logistics service providers, improving their performance, and optimizing delivery processes
- Implementing strategies to reduce last-mile costs and boost overall operational productivity, optimizes warehouse operations through 3BD timeliness improvement and product packaging requirements
- Enhance the merchant experience by improving the quality and accuracy of outbound and carriers sorting through SLA
- Develop a peak season preparation plan and communicate with 3PL in advance to increase the number of personnel and shifts for warehousing and outbound operations to ensure smooth operation during the peak season and meet KPI requirements
- Using data to make informed decisions and drive improvements
- Daily on-site supervision, cut-off monitoring of the order cleaning progress of each link, to ensure that all links in the system are cleared after production is completed on the same day
- Working with internal departments to align strategies and execution, including system integration and automation implementation
Qualifications
Minimum Qualifications
- Bachelor's degree or above, 3 years of experience in 3PL warehouse and self-operated Warehouse Management, focusing on small and medium-sized one-piece dropshipping business
- Exceptional Data Analysis and understanding of WMS systems
- Last mile operations management experience
- Excellent communication, cross-team collaboration, and project management skills
Preferred Qualifications
- Overseas Warehouse and 3PL Warehouse Management experience
- Sorting Center operations experience is preferred
- International e-commerce logistics experience is preferred
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Team Overview
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
Responsibilities
- Overseeing logistics service providers, improving their performance, and optimizing delivery processes
- Implementing strategies to reduce last-mile costs and boost overall operational productivity, optimizes warehouse operations through 3BD timeliness improvement and product packaging requirements
- Enhance the merchant experience by improving the quality and accuracy of outbound and carriers sorting through SLA
- Develop a peak season preparation plan and communicate with 3PL in advance to increase the number of personnel and shifts for warehousing and outbound operations to ensure smooth operation during the peak season and meet KPI requirements
- Using data to make informed decisions and drive improvements
- Daily on-site supervision, cut-off monitoring of the order cleaning progress of each link, to ensure that all links in the system are cleared after production is completed on the same day
- Working with internal departments to align strategies and execution, including system integration and automation implementation
Qualifications
Minimum Qualifications
- Bachelor's degree or above, 3 years of experience in 3PL warehouse and self-operated Warehouse Management, focusing on small and medium-sized one-piece dropshipping business
- Exceptional Data Analysis and understanding of WMS systems
- Last mile operations management experience
- Excellent communication, cross-team collaboration, and project management skills
Preferred Qualifications
- Overseas Warehouse and 3PL Warehouse Management experience
- Sorting Center operations experience is preferred
- International e-commerce logistics experience is preferred
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.