What are the responsibilities and job description for the TikTok Shop - Delivery Partner Manager - Los Angeles position at TikTok?
Responsibilities
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. The Delivery Service Provider Operations Manager is responsible for building, scaling, and managing DSP network in the United States. Equal parts operator and strategic advisor, this role partners with DSP business owners throughout the entire lifecycle, from onboarding and launch, to growth, performance management, and long-term sustainability. The manager works closely with DSP owners to improve operational efficiency, safety, financial health, and service quality while ensuring compliance with TikTok’s transportation standards. This role collaborates extensively with internal stakeholders across operations, safety, compliance, finance, product/tech, partner relations, and planning teams to drive performance at scale.
Key Responsibilities
1. DSP Lifecycle Ownership & Business Partner Management
- Manage the full relationship with DSP owners from onboarding and launch through scaling and ongoing performance improvement.
- Act as a trusted business advisor to DSP owners, guiding them on operational planning, staffing, routing, fleet management, cost structure, and business strategy.
- Support DSPs with problem-solving, resource planning, and decision-making to ensure long-term business sustainability.
- Build two-way communication channels to represent DSP needs inside TikTok and communicate guidance and expectations back to DSP owners.
2. Operational Performance & Network Quality
- Oversee daily DSP operational performance including delivery success rate, productivity, driver quality, routing adherence, safety, and experience-related KPIs.
- Conduct performance deep dives, identify root causes, recommend corrective actions, and drive execution across DSP teams.
- Ensure consistent application of last-mile operational standards and challenge upstream processes that negatively impact DSP operations.
- Coach DSP owners to build high-performing, compliant, and customer-obsessed delivery organizations.
3. Compliance, Safety & Network Governance
- Ensure DSP adherence to TikTok’s compliance, safety, data, and operational policies.
- Partner with Safety, Compliance, Legal, and Fleet teams to monitor safety performance and enforce Monitoring & Enforcement Policies.
- Lead investigations into safety or compliance failures and drive preventive actions across the network.
- Improve driver standards and delivery practices to protect TikTok’s brand image.
4. Financial Health & Business Sustainability
- Guide DSP owners in understanding cost drivers, financial performance, staffing levels, and fleet investment decisions.
- Support DSPs in improving financial sustainability through business modeling, workforce planning, routing efficiency, and cost controls.
- Identify workflow inefficiencies and operational gaps, and implement improvements at both DSP and network levels.
5. Capacity, Growth & Peak Planning
- Partner with DSPs to develop ramp-up strategies, peak plans, and multi-week capacity pipelines.
- Ensure DSPs maintain adequate driver supply and operational readiness to meet volume demands.
- Drive adoption and effective utilization of TikTok delivery tools, routing systems, dispatch platforms, and performance dashboards.
6. Cross-Functional Collaboration
- Work closely with Transportation Planning, Partner Relations, Finance, Safety, Fleet, Network Health, and Tech/Product to ensure DSP success.
- Provide feedback to product and strategy teams to improve tools and processes that support DSP operations.
- Represent DSP voice internally and advocate for improvements in policy, tooling, and operational support.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field.
- 5 years of experience in transportation operations, DSP management, fleet/driver operations, or high-volume logistics environments.
- Experience managing account portfolios or multiple business partners simultaneously.
- Strong analytical skills with the ability to identify performance drivers and lead structured deep dives, proven ability to influence internal and external stakeholders without direct authority.
- Knowledge of operational compliance, safety programs, and routing/dispatch systems and ability to travel frequently to DSP sites across the United States.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $111467 - $208578 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. The Delivery Service Provider Operations Manager is responsible for building, scaling, and managing DSP network in the United States. Equal parts operator and strategic advisor, this role partners with DSP business owners throughout the entire lifecycle, from onboarding and launch, to growth, performance management, and long-term sustainability. The manager works closely with DSP owners to improve operational efficiency, safety, financial health, and service quality while ensuring compliance with TikTok’s transportation standards. This role collaborates extensively with internal stakeholders across operations, safety, compliance, finance, product/tech, partner relations, and planning teams to drive performance at scale.
Key Responsibilities
1. DSP Lifecycle Ownership & Business Partner Management
- Manage the full relationship with DSP owners from onboarding and launch through scaling and ongoing performance improvement.
- Act as a trusted business advisor to DSP owners, guiding them on operational planning, staffing, routing, fleet management, cost structure, and business strategy.
- Support DSPs with problem-solving, resource planning, and decision-making to ensure long-term business sustainability.
- Build two-way communication channels to represent DSP needs inside TikTok and communicate guidance and expectations back to DSP owners.
2. Operational Performance & Network Quality
- Oversee daily DSP operational performance including delivery success rate, productivity, driver quality, routing adherence, safety, and experience-related KPIs.
- Conduct performance deep dives, identify root causes, recommend corrective actions, and drive execution across DSP teams.
- Ensure consistent application of last-mile operational standards and challenge upstream processes that negatively impact DSP operations.
- Coach DSP owners to build high-performing, compliant, and customer-obsessed delivery organizations.
3. Compliance, Safety & Network Governance
- Ensure DSP adherence to TikTok’s compliance, safety, data, and operational policies.
- Partner with Safety, Compliance, Legal, and Fleet teams to monitor safety performance and enforce Monitoring & Enforcement Policies.
- Lead investigations into safety or compliance failures and drive preventive actions across the network.
- Improve driver standards and delivery practices to protect TikTok’s brand image.
4. Financial Health & Business Sustainability
- Guide DSP owners in understanding cost drivers, financial performance, staffing levels, and fleet investment decisions.
- Support DSPs in improving financial sustainability through business modeling, workforce planning, routing efficiency, and cost controls.
- Identify workflow inefficiencies and operational gaps, and implement improvements at both DSP and network levels.
5. Capacity, Growth & Peak Planning
- Partner with DSPs to develop ramp-up strategies, peak plans, and multi-week capacity pipelines.
- Ensure DSPs maintain adequate driver supply and operational readiness to meet volume demands.
- Drive adoption and effective utilization of TikTok delivery tools, routing systems, dispatch platforms, and performance dashboards.
6. Cross-Functional Collaboration
- Work closely with Transportation Planning, Partner Relations, Finance, Safety, Fleet, Network Health, and Tech/Product to ensure DSP success.
- Provide feedback to product and strategy teams to improve tools and processes that support DSP operations.
- Represent DSP voice internally and advocate for improvements in policy, tooling, and operational support.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field.
- 5 years of experience in transportation operations, DSP management, fleet/driver operations, or high-volume logistics environments.
- Experience managing account portfolios or multiple business partners simultaneously.
- Strong analytical skills with the ability to identify performance drivers and lead structured deep dives, proven ability to influence internal and external stakeholders without direct authority.
- Knowledge of operational compliance, safety programs, and routing/dispatch systems and ability to travel frequently to DSP sites across the United States.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $111467 - $208578 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Salary : $111,467 - $208,578