What are the responsibilities and job description for the Senior Technical Writer - Global E-commerce position at TikTok?
Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.
We're looking for an experienced technical writer to work with our Seller Business teams to create best-in-class technical documentation for developers to seamlessly integrate global brands and retail merchants into the TikTok Shop platform.
You'll be able to leverage your extensive experience authoring best-in-class documentation products for complex global products of scale, grasp complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, and other documentation and learning resources for the TikTok Shop developer and partner community. As an experienced technical writer, your portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new users.
Responsibilities:
- Collaborate closely with core product, business and technical owners to plan and execute long term documentation development roadmap for e-commerce business applications and open platforms.
- Define and drive general best practices and style guidelines for consistency, and establish and implement documentation quality standards to deliver best-in-class developer and end user documentation.
- Plan, write, and manage technical and process documentation and learning resources.
- Gather and analyze qualitative and quantitative feedback from developer and end user communities to continuously iterate on content quality and efficacy.
- Collaborate with product, design and technical owners to ensure consistency, cohesiveness and user-friendliness of API and user interface designs.
Qualifications
Minimum Qualifications:
- 5 years of experience in authoring technical documentation.
- Bachelor’s degree or higher in Technical Communication, English, Instructional Design, or a related field, or equivalent experience.
- Proven ability to thrive in a fast-paced environment, managing multiple projects simultaneously while maintaining strong attention to detail.
- The portfolio demonstrates a range of technical writing deliverables, including but not limited to user guides, tutorials, release notes, software documentation, and style guides.
Preferred Qualifications:
- Previous technical writing experience in e-commerce or SaaS products.
- Strong understanding of the e-commerce industry, or the ability to quickly build deep business knowledge in this domain.
- Highly self-driven, capable of independently collaborating with product and business stakeholders to define documentation standards and roadmap.
- Experience working on global products, partnering with international teams across multiple time zones.
- Solid knowledge of professional technical writing practices, including DITA, information mapping, quality standards, content development processes, and end-to-end documentation workflows.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $104712 - $192534 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.
We're looking for an experienced technical writer to work with our Seller Business teams to create best-in-class technical documentation for developers to seamlessly integrate global brands and retail merchants into the TikTok Shop platform.
You'll be able to leverage your extensive experience authoring best-in-class documentation products for complex global products of scale, grasp complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, and other documentation and learning resources for the TikTok Shop developer and partner community. As an experienced technical writer, your portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new users.
Responsibilities:
- Collaborate closely with core product, business and technical owners to plan and execute long term documentation development roadmap for e-commerce business applications and open platforms.
- Define and drive general best practices and style guidelines for consistency, and establish and implement documentation quality standards to deliver best-in-class developer and end user documentation.
- Plan, write, and manage technical and process documentation and learning resources.
- Gather and analyze qualitative and quantitative feedback from developer and end user communities to continuously iterate on content quality and efficacy.
- Collaborate with product, design and technical owners to ensure consistency, cohesiveness and user-friendliness of API and user interface designs.
Qualifications
Minimum Qualifications:
- 5 years of experience in authoring technical documentation.
- Bachelor’s degree or higher in Technical Communication, English, Instructional Design, or a related field, or equivalent experience.
- Proven ability to thrive in a fast-paced environment, managing multiple projects simultaneously while maintaining strong attention to detail.
- The portfolio demonstrates a range of technical writing deliverables, including but not limited to user guides, tutorials, release notes, software documentation, and style guides.
Preferred Qualifications:
- Previous technical writing experience in e-commerce or SaaS products.
- Strong understanding of the e-commerce industry, or the ability to quickly build deep business knowledge in this domain.
- Highly self-driven, capable of independently collaborating with product and business stakeholders to define documentation standards and roadmap.
- Experience working on global products, partnering with international teams across multiple time zones.
- Solid knowledge of professional technical writing practices, including DITA, information mapping, quality standards, content development processes, and end-to-end documentation workflows.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $104712 - $192534 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Salary : $104,712 - $192,534