What are the responsibilities and job description for the Program Manager, Risk and Response-Inquiry position at TikTok?
Responsibilities
We are seeking a highly motivated and detail-oriented Program Manager to join our growing Risk and Response-Inquiry team. TikTok's Privacy and Data Protection Office Inquiry Program is the central function responsible for managing regulatory inquiries, government requests, and enforcement-adjacent engagements across TikTok's global operations.
We are looking for a Program Manager to join the Inquiry team and take ownership of inquiry case management, regulatory response coordination, and program-level initiatives that strengthen TikTok's compliance posture. You will be embedded in a high-stakes regulatory environment, working on live inquiries with external visibility, and contributing directly to how TikTok engages with regulators globally
The right candidate brings strong project management discipline, familiarity with privacy and data protection frameworks, and the communication skills to operate effectively across Legal, Policy, Engineering, and senior leadership, across multiple time zones.
Responsibilities
- Inquiry Case Handling: Own end-to-end handling of regulatory inquiries assigned to the Inquiry Program, from intake and triage through response drafting, stakeholder coordination, and closure. Maintain accurate case documentation, track deadlines, and ensure regulatory commitments are met on time. Surface patterns and gaps from cases to inform compliance improvements and program reporting.
- Regulatory Response Coordination: Serve as the operational lead for coordinating responses to inquiries from data protection authorities, government agencies, and oversight bodies. Work closely with Legal and Policy to ensure responses are accurate, consistent, and aligned with TikTok's regulatory positions. Support preparation of formal submissions, evidence packages, and follow-up correspondence.
- Program and Project Execution: Drive execution of priority workstreams within the Inquiry Program, including process improvement initiatives, inquiry framework development, and cross-functional alignment projects. Manage timelines, coordinate across teams, and keep stakeholders informed of progress and blockers.
- Compliance Risk and Process Improvement: Identify process gaps and systemic risks surfaced through inquiry handling. Collaborate with PDPO colleagues and cross-functional partners to improve inquiry workflows, escalation paths, and internal controls. Contribute to reducing regulatory and reputational risk through better operational design.
- Insights and Knowledge Management: Synthesize inquiry data and case learnings into structured reporting for leadership and global stakeholders. Support the team's knowledge management function, including fact libraries, case precedent tracking, and internal briefing materials.
Qualifications
Minimum Qualifications
- Minimum three years of experience in regulatory affairs, privacy compliance, legal operations, or a related field, with direct exposure to managing regulatory inquiries, government requests, or enforcement-adjacent matters
- Solid understanding of privacy and data protection frameworks, including GDPR, DSA, or equivalent, and how they apply to platform companies.
- Excellent written communication skills in English, including experience drafting or coordinating regulatory submissions, compliance reports, or formal correspondence; Bilingual fluency in Mandarin is necessary to communicate with Mandarin speaking stakeholders based in Mainland China
- Strong project management skills with the ability to manage multiple active cases and workstreams simultaneously, under tight deadlines and with competing priorities
- Comfortable operating in ambiguous, fast-moving environments with external scrutiny; able to exercise sound judgment on when to escalate and how to communicate risk
Preferred Qualifications:
- Familiarity with internet platform products, data practices, and the regulatory landscape for large-scale consumer technology platforms is a plus
- Experience working cross-functionally with Legal, Policy, and Engineering teams is strongly preferred
- Knowledge and exposure to minor safety, digital health, AI topics would be a plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $111600 - $235600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
We are seeking a highly motivated and detail-oriented Program Manager to join our growing Risk and Response-Inquiry team. TikTok's Privacy and Data Protection Office Inquiry Program is the central function responsible for managing regulatory inquiries, government requests, and enforcement-adjacent engagements across TikTok's global operations.
We are looking for a Program Manager to join the Inquiry team and take ownership of inquiry case management, regulatory response coordination, and program-level initiatives that strengthen TikTok's compliance posture. You will be embedded in a high-stakes regulatory environment, working on live inquiries with external visibility, and contributing directly to how TikTok engages with regulators globally
The right candidate brings strong project management discipline, familiarity with privacy and data protection frameworks, and the communication skills to operate effectively across Legal, Policy, Engineering, and senior leadership, across multiple time zones.
Responsibilities
- Inquiry Case Handling: Own end-to-end handling of regulatory inquiries assigned to the Inquiry Program, from intake and triage through response drafting, stakeholder coordination, and closure. Maintain accurate case documentation, track deadlines, and ensure regulatory commitments are met on time. Surface patterns and gaps from cases to inform compliance improvements and program reporting.
- Regulatory Response Coordination: Serve as the operational lead for coordinating responses to inquiries from data protection authorities, government agencies, and oversight bodies. Work closely with Legal and Policy to ensure responses are accurate, consistent, and aligned with TikTok's regulatory positions. Support preparation of formal submissions, evidence packages, and follow-up correspondence.
- Program and Project Execution: Drive execution of priority workstreams within the Inquiry Program, including process improvement initiatives, inquiry framework development, and cross-functional alignment projects. Manage timelines, coordinate across teams, and keep stakeholders informed of progress and blockers.
- Compliance Risk and Process Improvement: Identify process gaps and systemic risks surfaced through inquiry handling. Collaborate with PDPO colleagues and cross-functional partners to improve inquiry workflows, escalation paths, and internal controls. Contribute to reducing regulatory and reputational risk through better operational design.
- Insights and Knowledge Management: Synthesize inquiry data and case learnings into structured reporting for leadership and global stakeholders. Support the team's knowledge management function, including fact libraries, case precedent tracking, and internal briefing materials.
Qualifications
Minimum Qualifications
- Minimum three years of experience in regulatory affairs, privacy compliance, legal operations, or a related field, with direct exposure to managing regulatory inquiries, government requests, or enforcement-adjacent matters
- Solid understanding of privacy and data protection frameworks, including GDPR, DSA, or equivalent, and how they apply to platform companies.
- Excellent written communication skills in English, including experience drafting or coordinating regulatory submissions, compliance reports, or formal correspondence; Bilingual fluency in Mandarin is necessary to communicate with Mandarin speaking stakeholders based in Mainland China
- Strong project management skills with the ability to manage multiple active cases and workstreams simultaneously, under tight deadlines and with competing priorities
- Comfortable operating in ambiguous, fast-moving environments with external scrutiny; able to exercise sound judgment on when to escalate and how to communicate risk
Preferred Qualifications:
- Familiarity with internet platform products, data practices, and the regulatory landscape for large-scale consumer technology platforms is a plus
- Experience working cross-functionally with Legal, Policy, and Engineering teams is strongly preferred
- Knowledge and exposure to minor safety, digital health, AI topics would be a plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $111600 - $235600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Salary : $111,600 - $235,600