What are the responsibilities and job description for the Governance Risk Program Manager - USDS position at TikTok?
Responsibilities
Team Intro:
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.
We are seeking an experienced and driven Governance Program Manager to join our team. This role will focus on program management for initiatives related to Content Policy and Intellectual Property Rights (IPR) policies, with potential expansion into other Governance areas. The ideal candidate will possess strong analytical skills, a strategic mindset, and the ability to collaborate effectively across teams to drive operational excellence.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
Performance Monitoring & Problem Solving:
Minimum Qualifications:
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Team Intro:
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.
We are seeking an experienced and driven Governance Program Manager to join our team. This role will focus on program management for initiatives related to Content Policy and Intellectual Property Rights (IPR) policies, with potential expansion into other Governance areas. The ideal candidate will possess strong analytical skills, a strategic mindset, and the ability to collaborate effectively across teams to drive operational excellence.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
Performance Monitoring & Problem Solving:
- Oversee Governance performance dashboards and key metrics to monitor the creator, seller, and user lifecycle.
- Diagnose issues and implement solutions to improve operational efficiency and policy effectiveness.
- Lead and continuously refine processes for identifying, analyzing, responding to, and resolving issues related to E-Commerce Governance policies and policy operations.
- Develop scalable workflows to ensure consistent and effective policy enforcement.
- Partner with Strategy, Policy Managers, and Operational Analysts to conduct root cause analyses on problematic trends and escalations.
- Document findings and provide actionable recommendations to improve policies, strategies, and operations.
- Investigate sensitive and critical escalations, ensuring compliance with TikTok Shop policies and strategies.
- Balance enforcement decisions with business impact, market conditions, and user experience considerations.
- Analyze user behaviors and trends to identify risks related to violative or high-risk content and products.
- Develop and execute long-term risk mitigation strategies in collaboration with stakeholders.
- Gather and analyze data to identify trends and patterns, providing insights to inform policy, process, and product improvements.
- Present findings and recommendations to leadership and cross-functional teams to drive impactful changes.
Minimum Qualifications:
- BA/BS degree
- 3 years experience in independently managing projects and coordinating with cross-functional partners in Trust & Safety, Risk Management, Escalation Management, Compliance or E-commerce Governance.
- Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
- Excellent communication and stakeholder management skills, with a track record of driving cross-functional collaboration.
- Ability to manage sensitive escalations with sound judgment.
- Demonstrated ability to successfully navigate ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment
- Experience in and/or demonstrated knowledge of Content or Product Policy Implementation in E-Commerce, Trust and Safety or Social Media is highly preferred
- Excellent interpersonal skills, with the ability to communicate complex issues and recommendations clearly
- Proficiency with SQL or Excel is a plus.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
