What are the responsibilities and job description for the Global Client Solutions Specialist - CPG, Global Accounts position at TikTok?
Responsibilities
About the Team
We are looking for an experienced, detail-oriented Global Client Solutions Specialist (CSS) to join our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to clients. Through establishing and building trusted cross-functional relationships, our CSS has a key focus on strategy, data driven analysis, analytics and diagnostic reporting that informs partnership direction, measurement analysis mapped to product adoption, presentation narrative development, customer facing TikTok product suite education. Success in this position requires a focus on commercial acumen, finding the intersection of purpose between technology, audiences and media to drive business outcomes, account development, and the ability to provide custom solutions solving business, category and brand challenges for advertisers leveraging our unique ad product suite.
Responsibilities
- Marquee Account Data Analysis, Reporting & Partnership Strategy: Own the end-to-end strategic and operational support for a marquee global account, serving as the primary internal S&O POC to drive data analysis, macro brand and account reporting, sales execution and commercial success across multiple regional markets.
- Cross-Functional GTM Leadership: Act as the internal connective tissue and core operating partner, leading complex, multi-regional workstreams by aligning Product, Content, and Revenue teams to define, govern, and efficiently implement the global commercial Go-To-Market (GTM) strategy.
- Advanced Commercial Analysis & Roadmapping: Apply a management consulting approach to global investment analysis, commanding an advanced understanding of commercial mapping to translate client challenges into sophisticated product adoption roadmaps and data-informed investment recommendations for senior leadership.
- Product & Business Development Expertise: Serve as the team's product and measurement expert, developing deep knowledge of TikTok offerings and unlocking new business opportunities by improving client understanding and empowering regional sales teams to deliver full-funnel solutions.
- Voice of the Customer & Market Intelligence: Act as the internal strategic knowledge center by proactively tracking, interpreting, and reporting on evolving commercial dynamics and industry patterns (e.g., CPG/FMCG) to anticipate commercial risks and translate advertiser needs into actionable shared value proposals.
- Executive-Ready Thought Leadership: Develop and deploy high-quality, executive-ready thought leadership materials (e.g., global best practice playbooks, measurement frameworks) that elevate internal and external conversations around creative, ad products, and business outcomes.
- Client Performance Review & Guidance: Lead the preparation and presentation of Quarterly Business Reviews (QBRs), distilling complex data insights, performance updates, and strategic recommendations to guide client best practices and drive consensus on the path forward.
- Internal Education & Value Consensus: Proactively distill global account trends and complex data insights to steward internal education and convey knowledge and expertise with clarity and candor, effectively driving value and partnership consensus among regional and cross-functional teams.
Qualifications
Minimum Qualifications
- Minimum 4 years of progressive experience working in digital media, advertising, or enterprise-level tech platforms.
- Minimum 3 years in a client-facing role focused on strategic account planning, commercial growth, and investment analysis for large, global advertisers.
- Proven expertise in product adoption, measurement integration, and aggregated campaign planning/execution in a platform or publisher environment.
- Data and Audits Specialist with demonstrated data scientist acumen: the ability to design data narratives, execute complex multi-variable analysis (beyond basic reporting), and effectively story-tell with data to influence commercial outcomes with high proficiency in data visualization and reporting tools.
- Clear understanding of the difference between a fact, a trend, and a disruptive insight, and the ability to identify "eureka moments" from a vertical perspective that inform commercial, product, or partnership strategy.
- Exceptional Quantitative and Qualitative thinker with a track record of leading complex, multi-regional projects and collaborating effectively with diverse cross-functional stakeholders.
- Thrives in ambiguous and fast-paced environments. Does not require complete information or direct permission to exhibit proactive, action-oriented leadership and decision-making.
Preferred Qualifications
- Prior experience working in a global or regional capacity, managing relationships across different time zones and cultures, demonstrating a strong commitment to cultural humility and nuance in global business.
- Deep familiarity and comfort with MarSci (Marketing Science) and Product-level data access, able to leverage it to build proprietary commercial strategies.
- Passion for data and technology.
- Demonstrates high empathy combined with Intellectual Curiosity to achieve mutual understanding and unearth non-obvious solutions.
- Self-starter with elite critical thinking skills and an insatiable passion for the media, tech, product, and measurement landscape.
- Experience with ad verification partners (IAS, DV, DAR, MOAT).
- Humble, open-minded, and a proven team player who is comfortable challenging the status quo for the betterment of the business.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $93600 - $156800 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About the Team
We are looking for an experienced, detail-oriented Global Client Solutions Specialist (CSS) to join our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to clients. Through establishing and building trusted cross-functional relationships, our CSS has a key focus on strategy, data driven analysis, analytics and diagnostic reporting that informs partnership direction, measurement analysis mapped to product adoption, presentation narrative development, customer facing TikTok product suite education. Success in this position requires a focus on commercial acumen, finding the intersection of purpose between technology, audiences and media to drive business outcomes, account development, and the ability to provide custom solutions solving business, category and brand challenges for advertisers leveraging our unique ad product suite.
Responsibilities
- Marquee Account Data Analysis, Reporting & Partnership Strategy: Own the end-to-end strategic and operational support for a marquee global account, serving as the primary internal S&O POC to drive data analysis, macro brand and account reporting, sales execution and commercial success across multiple regional markets.
- Cross-Functional GTM Leadership: Act as the internal connective tissue and core operating partner, leading complex, multi-regional workstreams by aligning Product, Content, and Revenue teams to define, govern, and efficiently implement the global commercial Go-To-Market (GTM) strategy.
- Advanced Commercial Analysis & Roadmapping: Apply a management consulting approach to global investment analysis, commanding an advanced understanding of commercial mapping to translate client challenges into sophisticated product adoption roadmaps and data-informed investment recommendations for senior leadership.
- Product & Business Development Expertise: Serve as the team's product and measurement expert, developing deep knowledge of TikTok offerings and unlocking new business opportunities by improving client understanding and empowering regional sales teams to deliver full-funnel solutions.
- Voice of the Customer & Market Intelligence: Act as the internal strategic knowledge center by proactively tracking, interpreting, and reporting on evolving commercial dynamics and industry patterns (e.g., CPG/FMCG) to anticipate commercial risks and translate advertiser needs into actionable shared value proposals.
- Executive-Ready Thought Leadership: Develop and deploy high-quality, executive-ready thought leadership materials (e.g., global best practice playbooks, measurement frameworks) that elevate internal and external conversations around creative, ad products, and business outcomes.
- Client Performance Review & Guidance: Lead the preparation and presentation of Quarterly Business Reviews (QBRs), distilling complex data insights, performance updates, and strategic recommendations to guide client best practices and drive consensus on the path forward.
- Internal Education & Value Consensus: Proactively distill global account trends and complex data insights to steward internal education and convey knowledge and expertise with clarity and candor, effectively driving value and partnership consensus among regional and cross-functional teams.
Qualifications
Minimum Qualifications
- Minimum 4 years of progressive experience working in digital media, advertising, or enterprise-level tech platforms.
- Minimum 3 years in a client-facing role focused on strategic account planning, commercial growth, and investment analysis for large, global advertisers.
- Proven expertise in product adoption, measurement integration, and aggregated campaign planning/execution in a platform or publisher environment.
- Data and Audits Specialist with demonstrated data scientist acumen: the ability to design data narratives, execute complex multi-variable analysis (beyond basic reporting), and effectively story-tell with data to influence commercial outcomes with high proficiency in data visualization and reporting tools.
- Clear understanding of the difference between a fact, a trend, and a disruptive insight, and the ability to identify "eureka moments" from a vertical perspective that inform commercial, product, or partnership strategy.
- Exceptional Quantitative and Qualitative thinker with a track record of leading complex, multi-regional projects and collaborating effectively with diverse cross-functional stakeholders.
- Thrives in ambiguous and fast-paced environments. Does not require complete information or direct permission to exhibit proactive, action-oriented leadership and decision-making.
Preferred Qualifications
- Prior experience working in a global or regional capacity, managing relationships across different time zones and cultures, demonstrating a strong commitment to cultural humility and nuance in global business.
- Deep familiarity and comfort with MarSci (Marketing Science) and Product-level data access, able to leverage it to build proprietary commercial strategies.
- Passion for data and technology.
- Demonstrates high empathy combined with Intellectual Curiosity to achieve mutual understanding and unearth non-obvious solutions.
- Self-starter with elite critical thinking skills and an insatiable passion for the media, tech, product, and measurement landscape.
- Experience with ad verification partners (IAS, DV, DAR, MOAT).
- Humble, open-minded, and a proven team player who is comfortable challenging the status quo for the betterment of the business.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $93600 - $156800 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Salary : $93,600 - $156,800