What are the responsibilities and job description for the Head of TikTok Shop Moderation position at TikTok USDS Joint Venture?
Responsibilities
About the Team
The USDS TikTok Moderation team is a specialized organization within the TikTok USDS Joint Venture. Our mission is to build a safe, trustworthy, and compliant e-commerce ecosystem specifically for the US market. We operate at the critical intersection of advanced AI/LLM technology and stringent data security protocols.
About the Role
As the Head of TikTok Shop Moderation, you are the owner of moderation at TikTok Shop in the US. This is a high-impact leadership role to ensure our content moderation decisions on TikTok Shop align with our rigorous safety standards and USDS compliance protocols.
You are responsible for keeping TikTok Shop a safe, compliant, and trustworthy marketplace. The function reviews TikTok Shop related product listings, creators and content for policy compliance, works with Governance teams on policy standards, and supports relevant enforcements. In this role, you will manage both an in-house team, as well as outside vendors to support our mission. Furthermore, you will also drive LLM based solutions to complement and enhance human-based moderation efficiency.
Responsibilities
- Responsible for TikTok Shop moderation efficiency, accuracy and costs.
- Responsible for TikTok Shop related content, creator and listing moderation enforcements
- Harness the capabilities of advanced large language models (LLM) to enhance overall moderation.
- The ability to provide guidance to both human-based moderation teams, as well as LLM-based team on building out workflow to drive auto-decisions.
- Strong ability to manage remote vendors effectively to deliver moderation efficiency and accuracy. Strong ability to produce insights from moderation operations to drive iterative improvements to governance policies
- Strong ability to collaborate and influence cross-functional partners
- Utilize data-driven insights to make informed decisions and improvements in moderation strategies.
Qualifications
Minimum Qualifications
- 5 years in Moderation, Trust & Safety, or Risk Operations, with at least 5 years of experience leading teams in a high-growth tech environment. (Backgrounds in Strategy Ops, Product Management, or Business Analysis are also encouraged).
- Proven track record of managing mid-to-large scale operational or technical teams through organizational change.
- Strong understanding of AI/ML concepts, Specifically, how Large Language Models are applied to content classification and risk detection.
- Proficiency in SQL and data-driven decision-making; ability to perform root cause analysis on model "misses."
- Exceptional ability to translate complex AI strategies into actionable insights for non-technical stakeholders and USDS leadership.
Preferred Qualifications
- Compliance Expertise: Experience working within a highly regulated environment (e.g., USDS, Government, Finance, or highly audited Tech sectors).
- E-commerce Domain: Deep knowledge of US e-commerce marketplace dynamics, seller fraud, and consumer protection.
- Automation Specialist: A track record of driving efficiency gains through the implementation of automated workflows or LLM agents.
- Strategic Agility: Demonstrated ability to navigate ambiguity and build operational "mechanisms" from scratch in a fast-paced environment.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $172900 - $334400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About the Team
The USDS TikTok Moderation team is a specialized organization within the TikTok USDS Joint Venture. Our mission is to build a safe, trustworthy, and compliant e-commerce ecosystem specifically for the US market. We operate at the critical intersection of advanced AI/LLM technology and stringent data security protocols.
About the Role
As the Head of TikTok Shop Moderation, you are the owner of moderation at TikTok Shop in the US. This is a high-impact leadership role to ensure our content moderation decisions on TikTok Shop align with our rigorous safety standards and USDS compliance protocols.
You are responsible for keeping TikTok Shop a safe, compliant, and trustworthy marketplace. The function reviews TikTok Shop related product listings, creators and content for policy compliance, works with Governance teams on policy standards, and supports relevant enforcements. In this role, you will manage both an in-house team, as well as outside vendors to support our mission. Furthermore, you will also drive LLM based solutions to complement and enhance human-based moderation efficiency.
Responsibilities
- Responsible for TikTok Shop moderation efficiency, accuracy and costs.
- Responsible for TikTok Shop related content, creator and listing moderation enforcements
- Harness the capabilities of advanced large language models (LLM) to enhance overall moderation.
- The ability to provide guidance to both human-based moderation teams, as well as LLM-based team on building out workflow to drive auto-decisions.
- Strong ability to manage remote vendors effectively to deliver moderation efficiency and accuracy. Strong ability to produce insights from moderation operations to drive iterative improvements to governance policies
- Strong ability to collaborate and influence cross-functional partners
- Utilize data-driven insights to make informed decisions and improvements in moderation strategies.
Qualifications
Minimum Qualifications
- 5 years in Moderation, Trust & Safety, or Risk Operations, with at least 5 years of experience leading teams in a high-growth tech environment. (Backgrounds in Strategy Ops, Product Management, or Business Analysis are also encouraged).
- Proven track record of managing mid-to-large scale operational or technical teams through organizational change.
- Strong understanding of AI/ML concepts, Specifically, how Large Language Models are applied to content classification and risk detection.
- Proficiency in SQL and data-driven decision-making; ability to perform root cause analysis on model "misses."
- Exceptional ability to translate complex AI strategies into actionable insights for non-technical stakeholders and USDS leadership.
Preferred Qualifications
- Compliance Expertise: Experience working within a highly regulated environment (e.g., USDS, Government, Finance, or highly audited Tech sectors).
- E-commerce Domain: Deep knowledge of US e-commerce marketplace dynamics, seller fraud, and consumer protection.
- Automation Specialist: A track record of driving efficiency gains through the implementation of automated workflows or LLM agents.
- Strategic Agility: Demonstrated ability to navigate ambiguity and build operational "mechanisms" from scratch in a fast-paced environment.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $172900 - $334400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Salary : $172,900 - $334,400