What are the responsibilities and job description for the Operations Manager position at Tikigaq Corporation?
Under the general direction of the COO, the Operations Manager is responsible for overseeing and optimizing all day-to-day operational activities within one or multiple facilities/sites to ensure on-time, damage-free, and cost-effective delivery of customer commitments while maintaining the highest standards of safety, quality, and employee engagement.
Key Responsibilities
- Plan, direct, and coordinate all operational activities including transportation, warehousing, inventory management, distribution, and last-mile delivery.
- Achieve or exceed key performance indicators (KPIs) such as on-time performance (OTP), cost per unit/shipment, productivity (lines/units/pallets per hour), labor efficiency, inventory accuracy, and safety metrics.
- Develop and execute daily, weekly, and monthly operating plans and staffing models to meet fluctuating volume demands.
- Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to reduce waste, improve processes, and lower operating costs.
- Manage carrier performance, routing compliance, and transportation spend (inbound/outbound freight).
- Ensure full compliance with all federal, state, and local regulations (DOT, FMCSA, OSHA, FDA, HAZMAT, etc.) and company policies.
- Oversee warehouse management systems (WMS) and transportation management systems (TMS).
- Recruit, train, develop, and performance-manage a team of supervisors, leads, drivers, warehouse associates, and administrative staff.
- Serve as the primary escalation point for customer issues, service failures, and claims; partner closely with account management and sales teams to resolve problems and protect revenue.
- Lead or participate in facility start-ups, network expansions, peak-season planning, and contingency planning.
Required Qualifications & Experience
- 5–12 years of progressive operations experience in logistics, transportation, warehousing, distribution, or parcel/e-commerce fulfillment.
- Proven leadership experience managing cross-functional teams of 50 employees (supervisors, drivers, warehouse associates, etc.).
- Strong P&L management experience with demonstrated ability to control costs and drive profitability.
Key Skills & Competencies
- Expertise with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
- Exceptional leadership, communication, and people-development skills.
- Analytical mindset with advanced proficiency in Excel (or similar tools) for reporting, forecasting, and data-driven decision making.
- Ability to thrive in a fast-paced, constantly changing environment and make sound decisions under pressure.
- Strong customer-focus and problem-solving orientation.
- Passion for safety, quality, and continuous improvement.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
We are an Affirmative Action/Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of: race, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by country, regional or local law.