Store and Service Manager – Golf Cart Dealership

Job Title: Store and Service Manager – Golf Cart Dealership

Company: Tigon Golf Carts
Location: 4734 PA-115, Long Pond, PA 18334
Pay: $60,000 – $75,000 salary performance bonus
Job Type: Full-time, salaried (exempt)

Store and Service Manager | Golf Cart, LSV & Powersports Dealership | $60K–$75K Bonus | Long Pond, PA (Poconos)

Tigon Golf Carts is hiring a Store and Service Manager to lead our Long Pond dealership in the Pocono Mountains. This is a working-manager role. You'll supervise a team of golf cart mechanics, run the service department and store operations, and drive golf cart and LSV sales. It's a great fit for a service manager, store manager, shop foreman, service advisor, or lead technician from a golf cart, powersports, ATV/UTV, automotive, marine, RV, or equipment dealership who's ready to run their own location.

The location is an easy commute from Blakeslee, Lake Harmony, White Haven, Mount Pocono, Tannersville, Stroudsburg, Jim Thorpe, Hazleton, and Wilkes-Barre.

About Tigon Golf Carts
Tigon Golf Carts is a fast-growing golf cart dealership with 15 locations and counting. We sell and service new, used, and custom golf carts, street-legal LSVs (low-speed vehicles), utility carts, and electric and lithium-powered models. Most of our customers aren't on a golf course: they're homeowners, lake and resort communities, campgrounds, and businesses. Our standard is simple: Every Cart Earns Its Stripes.

Schedule
5-day standard workweek. Up to 6 days during peak season or for coverage, with advance notice and a consistent day off each week. Weekend availability is required as scheduled. Sundays Off.

What You'll Do

Leadership & Team Management

• Supervise the location's golf cart mechanics and technicians: assign work, set daily schedules, and hold the team accountable for quality and turnaround time
• Interview candidates and make hiring, promotion, discipline, and termination recommendations
• Train, coach, and evaluate technician performance
• Enforce shop safety and Tigon operating standards

Service Department & Store Operations

• Manage daily dealership operations, including opening and closing, cash handling, and inventory
• Run the service department: write repair orders, manage the service schedule, and oversee diagnostics, repairs, and maintenance
• Ensure every cart passes pre-delivery inspection (PDI), road test, photo documentation, and customer handoff
• Track shop KPIs like productivity, turnaround time, and customer satisfaction, and report to HQ
• Coordinate parts ordering, warranty claims, and escalations
• Keep records current in our dealer management system (DMS)

Sales & Customer Service

• Sell new and used golf carts, LSVs, accessories, and service: greet customers, give demos, and close deals
• Resolve customer concerns and build repeat and referral business in the Poconos market

Supporting Duties

• Diagnose difficult electrical, battery, and drivetrain issues and support technicians on the shop floor
• Coordinate and, when needed, perform local deliveries with a company truck and trailer (no CDL required)
• Oversee facility upkeep and keep the showroom, shop, and lot clean and presentable

Requirements

• 2 years supervising a team, such as service manager, store manager, shop foreman, lead technician, or assistant manager
• 2 years of sales or customer service experience, preferably at a dealership
• Strong mechanical aptitude with automotive, powersports, small engines, or golf carts
• Experience running a location or shift independently, including opening and closing
• Comfortable towing and backing a truck and trailer
• Valid driver's license and an acceptable driving record (required for company vehicle use)
• Able to lift up to 50 lbs and work indoors and outdoors year-round, with or without reasonable accommodation

Preferred

• Golf cart, LSV, or electric vehicle (EV) experience, such as Club Car, E-Z-GO, Yamaha, lithium batteries, or 48V/72V systems
• Service advisor or service writer experience
• Dealer management system (DMS), POS, or CRM experience
• Knowledge of the Pocono Mountains area

Pay & Benefits

• $60,000 – $75,000 annual salary, based on experience
• Performance bonus
• Health insurance
• Paid sick time
• Employee discount
• Career growth with an expanding 15-location dealership group

Application Questions

• How many years have you supervised mechanics, technicians, or a team? Were you involved in hiring, training, or discipline?
• Describe your sales and customer service experience.
• Describe your mechanical experience. What have you diagnosed or repaired?
• Have you worked on golf carts, LSVs, or electric vehicles?
• Have you been responsible for opening, closing, or running a location?
• Are you comfortable towing and backing a truck and trailer for local deliveries? (No CDL required)
• Do you currently hold a valid driver's license?
• This role requires a 40 hour week, with up to 6 days during peak season. Can you meet this schedule?

Tigon Golf Carts is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available upon request during the hiring process.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Parental leave

Application Question(s):

• Which type of vehicle or equipment have you worked on most?
• Describe an electrical or battery problem you diagnosed on a vehicle. What was wrong, and how did you fix it?
• A customer's cart comes back with the same problem a week after your shop repaired it. What do you do?
• Have you used a dealer management system (DMS) or repair order software?
• Are you comfortable towing and backing a truck and trailer for local deliveries? (No CDL required)
• Do you currently hold a valid driver's license?
• This role requires a 40 hour week, with up to 6 days during peak season, including weekends. Can you meet this schedule?
• The salary range for this role is $60,000–$75,000 plus a performance bonus. Does this fit your expectations?
• Which best describes your most recent position?
• How many mechanics or technicians have you directly supervised at one time?
• Have you been responsible for hiring, training, or disciplining employees?

Work Location: In person

Salary : $60,000 - $75,000