COMPANY INTRODUCTION

Tiger Pistol is an innovative, social advertising technology company experiencing explosive global growth. Over the last 9 years, we have been building the world’s most effective social advertising platform; delivering meaningful and measurable business impact for global brands and SMB resellers.  Our platform is now the world’s #1 social advertising automation platform.

As a Facebook Marketing Partner and in collaboration with them, Tiger Pistol has developed the future of social advertising at scale across Facebook, Instagram, Marketplace, WhatsApp, and more.  They have a fun, hardworking, and proud team that is focused on maintaining these traits as the basis for their culture.  We have  offices in Austin, TX (HQ), Los Angeles, CA and Cleveland, OH.

Tiger Pistol is looking to hire a Client Success Specialist (CSS) for either our Austin, TX or Cleveland, OH office. This role will provide support and training to platform users as well as end advertisers.

RESPONSIBILITIES

• Providing live phone, email, and chat support for clients, users, and advertisers using our technology, building sustainable relationships and trust through open and proactive communication.
• Solves emergent issues and puts the customer at the center of every interaction.
• Responsiveness within established service levels and with a high degree of professionalism.
• Maintains adherence to ticket service level agreements.
• Delivering accurate, valid and complete information on Tiger Pistol systems and Social Advertising best practice using the right methods and tools.
• Training platform users and end advertisers on product features and social advertising best practices.
• Escalating issues in an appropriate manner through internal processes.
• Keeping accurate records and document client service actions and discussions.
• Actively contributing to internal process improvement initiatives 
• Actively participating within your team, ensuring as a group you are achieving your individual and team KPIs.

REQUIREMENTS

• Detailed oriented, self-motivated, and highly organized
• Genuine care for clients and a passion to deliver positive client experiences.
• Confidence and poise under pressure, particularly when working through challenging and or sensitive client issues.  
• Ability to show initiative, work independently, and prioritize work appropriately.
• Ability to think critically and objectively.
• Excellent written and verbal communication skills.
• A results and team-oriented attitude.

PREFERRED EXPERIENCE

• SaaS and/or Social Media advertising experience.
• Experience with helpdesk software such as Zendesk, Zoho Desk, Freshdesk, Jira Service Desk or Salesforce Service Cloud.
• Past success providing chat support, handling more than one conversation at a time.
• A Bachelor’s degree with 1-3 years experience.

WHAT TIGER PISTOL OFFERS

• Scale-up company with strong growth year over year
• A solid development team, extremely high standards, and belief in providing autonomy
• A fun, energetic, and highly collaborative company environment
• Competitive Salary, 401K offerings, Healthcare benefits, and casual dress code
• Office located Downtown Austin
• Cold Brew on tap, drinks & snacks, free downtown parking

COMPANY OVERVIEW
Tiger Pistol is an innovative social advertising technology company (we have built a SaaS platform for the automation of social advertising) experiencing explosive global growth. Founded in 2011 in Melbourne Australia as a full-service digital marketing agency, Tiger Pistol now has its product development roots firmly established in Austin, TX. Tiger Pistol’s technology provides social advertising automation that uses data to drive better outcomes in social advertising at scale. Today, our largest customers are global brands and those that resell advertising solutions to small and local businesses (SMB resellers). Our platform helps them easily and efficiently manage thousands of concurrent social ad campaigns while delivering outstanding business impact. We have been an official Facebook Marketing Partner since 2013 and are the largest 3rd party publisher of small and local Facebook ads in the world, with 20,000+ campaigns a month and growing.

If you got to this point, we hope you're feeling passionate about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Tiger Pistol’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Tiger Pistol is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.