What are the responsibilities and job description for the Operations Coordinator position at Tiger Electric?
Primary Purpose:
The Operations Coordinator is responsible for ensuring the efficient and timely coordination of electrical projects and services. This role involves administrative support, scheduling new construction and plumbing crews, invoicing, and helping track projects. Work under general supervision, handle confidential information and frequent contact with all levels of company employees, outside agencies, customers, and members of the community.
Major Responsibilities and Duties
Records, Reports, and Correspondence:
- Prepare correspondence, memorandums, forms, and reports for the management team.
- Compile pertinent data as needed when preparing various reports.
- Maintain physical and computerized departmental files with efficient filing process.
Phones and Technology:
- Answer incoming calls as needed, take reliable messages, and route to appropriate staff; handle questions and requests that fall within level of responsibility.
- Greet visitors and respond to routine inquiries from employees, customers, and community members; refer appropriate inquiries or concerns to designated leaders.
Accounts Receivable:
- Check AR weekly for any accounts over 30 days past due. Contact via phone, email, or chat to collect payment.
- Process and monitor lien paperwork as necessary on past due accounts.
Construction:
- Assist construction manager in preparing and sending job invoices.
- Assist construction manager in scheduling electricians and apprentices to jobs.
- Assist construction manager in coordinating job bids as needed.
- Assist lead electricians and construction manager in coordinating inspections for construction projects.
Human Resources:
- Assist with creating all employee job descriptions.
- Assist with creating all employee job evaluations.
- Assist with getting evaluations to employees, then supervisors, and scheduling evaluation times.
- Post all open positions currently needed within the company.
- Assist with hiring process including screening applications, phone or in-person interviews, onboarding process.
Other:
- Organize and manage routine work activities for the Vice President of Operations, and the Operations Team.
- Maintain office machines, order office supplies, and run errands for the company as needed.
- Maintain a schedule of appointments and make travel arrangements for the Vice President of Operations, the Operations Team, and others as needed.
- Maintain confidentiality of information at all times.
- Exercise good judgment in establishing or adapting work procedures to new situations and in performing varied clerical and administrative services.
- Maintain appropriate business hours, professional dress, language, and behavior in the work area.
- Maintain professional relationships with employees and company leaders to have a positive impact on company culture.
- Participate in job-specific training so that you grow and develop as a professional in your role and have an impact in your role.
- Successfully advances company initiatives.