Legal Client Support Specialist

Tiffany and Bosco, P. A., a business that has been around for 50 years, is a full-service creditor’s rights law firm with multiple locations and a physical location at 1717 Dixie Highway, FT. Wright, KY. 41011. We are looking for hardworking and dedicated individuals that are looking to continue to exceed our clients’ expectations.

If you are a high-energy person with a positive outlook, we want you to join our team!

Legal Client Support Specialist - Foreclosure

Reports to: Foreclosure Manager

Classification: Non-Exempt

Schedule: 8:00 am – 5:00 pm

Job Responsibilities

We are looking for a Legal Client Support Specialist - Foreclosure with relevant law firm, foreclosure, or mortgage servicing experience who enjoys working in a fast-paced environment with an energized team. This role requires familiarity with foreclosure files, mortgage industry terminology, client requirements, and legal deadlines, not solely general customer service experience. The ideal candidate has excellent communication, organizational, and analytical skills, is self-motivated, and works well with limited supervision.

The responsibilities for a Client Liaison include, but are not limited to:

• Ensuring all client sites are well maintained and up to date with current case status.
• Checking dockets when needed to obtain the most current status of the file
• Handle file communications and review from beginning to close of file including conveyance and re-conveyance
• Taking client calls. Also, handling outside calls when needed.
• Responding to client emails and third-party emails of vendors working on behalf of the client
• Acting as escalation contact (within firm escalation procedure) to ensure deadlines are not missed and cases are not dismissed
• Acting as escalation point of contact on behalf of client for matters needing escalated within the firm
• Answering client inquiries via email or intercom regarding file status
• Ensuring client policies and procedures are being followed as outlined in the attorney blasts/updates
• Obtaining survey on behalf of client when needed
• Obtaining additional fees on behalf of firm relating to title clearance/Amended Complaints/surveys/sale withdraw and reset
• Having knowledge and understanding of the entire foreclosure process to assist staff/client or outside parties when needed
• Acting as buffer for client issues to ensure firm is viewed in best light as possible in any circumstance Escalating anything found that may be a client or audit issue to management immediately.
• Notifying clients when they are being named in one of our actions due to a senior or junior interest
• Being an expert on the clients assigned to you personally but also being able to assist with any other client where help may be needed
• Identify and report and customer complaints to the compliance department immediately.

Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of the foreclosure process from referral through judgment, sale, post-sale, and REO (Real Estate Owned), including key milestones and deadlines.
• Ability to read and interpret title reports, title commitments, lien searches, and other title-related documentation.
• Working knowledge of mortgage loan documents, promissory notes, mortgages/deeds of trust, assignments, and related loan documentation.
• Familiarity with mortgage loan types and investor/agency guidelines, including FHA, VA, Fannie Mae (FNMA), Freddie Mac (FHLMC), and conventional loans.
• Experience with mortgage servicing or foreclosure case-management systems; familiarity with Black Knight, SSE, Tempo, or similar client databases is a plus.
• Experience working with foreclosure referrals, default servicing, judicial or non-judicial foreclosure, foreclosure sales, post-sale processing, conveyance, or REO matters is strongly preferred.
• Understanding of mortgage servicers, lenders, investors, loan servicers, and creditor’s rights law firm workflows, including client/investor guidelines and service-level requirements.

Knowledge, Skills & Abilities

• Strong analytical, judgment, and issue-spotting skills.
• Ability to work collaboratively with attorneys, paralegals, foreclosure staff, mortgage servicers, lenders, investors, and third-party vendors.
• Strong organization and file-management skills, including tracking case milestones, client requirements, and time-sensitive deadlines.
• Clear, professional written and verbal communication with institutional clients and legal professionals.
• Comfort communicating with clients and business partners about legal file status, requirements, escalations, and resolution of issues.
• Ability to manage competing priorities and perform accurately in a fast-paced, deadline-driven legal environment.
• Proficient computer skills, including Microsoft Office, document management, and case-management or mortgage servicing platforms.
• Professional telephone and email etiquette when communicating with clients, attorneys, vendors, and other stakeholders.
• Highly detail-oriented, with the ability to identify discrepancies, compliance concerns, and potential audit issues.
• Strong problem-solving skills and sound judgment when resolving file issues or determining when to escalate concerns.
• Accurate data entry, typing, documentation, and maintenance of electronic file records.
• Flexibility and ability to multi-task while maintaining accuracy and meeting client-specific deadlines.
• Ability to communicate professionally and calmly when handling escalated client concerns.
• Strong command of written and spoken English.

Requirements

• Prior legal experience preferred.
• Candidates should be able to demonstrate relevant law firm, foreclosure, mortgage servicing, or mortgage lender/servicer experience. General customer service or call-center experience alone does not meet the experience requirements for this position.
• Three (3) or more years of experience working in a law firm is preferred; experience in foreclosure, creditor’s rights, mortgage servicing, or lender/servicer operations is strongly preferred.
• Prior experience as a foreclosure client liaison, foreclosure paralegal/legal assistant, mortgage servicing specialist, default servicing specialist, or in a similar role supporting mortgage-related legal files is preferred.

Tiffany and Bosco, P.A., offers its employees medical, dental and vision insurances; flexible spending accounts; short term disability insurance; and life insurance. Our office is a business casual office. No recruiters please.

Tiffany and Bosco, P.A., is committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, ethnicity, disability or veteran status, or other characteristics protected by law.

Must be willing to complete a drug screen and background check.

Work Location: In person

Salary : $43,130 - $57,734