What are the responsibilities and job description for the Desktop Support Specialist position at Tietoevry?
Position : Desktop Support
Duration: 12 Months
Location: Marietta, GA 30062 (Onsite)
Responsibilities:
- Provide L1/L2 support for Windows devices, Microsoft 365, printers, and peripherals.
- Troubleshoot desktop, application, LAN/Wi-Fi, and VPN issues.
- Deploy and configure devices; support onboarding/offboarding.
- Manage conference room and large-meeting technology.
- Support Intune, Autopilot, BitLocker, and endpoint compliance.
- Manage IT tickets, asset inventory, hardware repairs, and escalations.
Requirements:
- 4 years of Desktop/End User Support experience.
- Knowledge of Windows 10/11, Microsoft 365, Active Directory/Entra ID, and Intune.
- Strong troubleshooting, communication, and customer-service skills.
- IT-related degree or equivalent experience.