Employee Experience Manager

Overview

The Manager, Employee Experience will serve as a key leader i n shaping, enhancing, and delivering a meaningful and engaging workplace experience for both onsite and remote employees across our organization. This role combines people strategy, employee relations, and data-driven insights to strengthen culture, boost engagement, and elevate the overall employee journey.This individual will serve as a bridge between leadership, employees, and cross-functional HR partners, driving initiatives that bring our company values to life and ensure our workplaces are a destination of care, connection, and collaboration.

You’ll be an intentional heartbeat of our employee experience: crafting compelling messages, designing moments that matter, and ensuring every touchpoint reflects who we are and what we stand for. From communications and recognition to engagement programs and culture campaigns, your decisions will result in every employee feeling informed, inspired, and that they belong on our team.

Responsibilities

Employee Experience & Culture

• Design, implement, and manage programs/initiatives that promote a strong, inclusive, and connected employee culture across hybrid, onsite, and remote teams.
• Manages employee hub, with day-to-day administrative duties that enhance culture.
• Develop and execute creative internal communication strategies and campaigns that reflect our brand voice and values.
• Curate and oversee engaging employee events and experiences—both virtual and in-person—that foster belonging and recognition.
• Coach leaders in conflict resolution, company policies, and effective communication.
• Partner with HR leadership to identify themes or trends in engagement using findings to proactively address workplace concerns.
  
  
  

Employee Relations

• Provide guidance and coaching to managers on performance management, corrective action, and conflict resolution.
• Partner with HR leadership to identify themes or trends in engagement using findings to proactively address workplace concerns.
• Promote a culture of respect, accountability, and open communication across all levels of the organization.
• Serve as a trusted advisor to leadership and employees, balancing empathy with business objectives.
  
  
  

Program & Project Management

• Oversee employee experience programs such as onboarding, recognition, wellness, and culture-building initiatives.
• Partner with cross-functional teams to enhance the hybrid, onsite, and work from home experiences.
• Manage program timelines, budgets, and success metrics.
  
  
  

Creative & Aesthetic Leadership

• Create communications that are visually appealing and resonate with employees on a personal level.
• Maintain a consistent and engaging tone across all employee touchpoints—emails, event materials, and more.
• Ensure all employees experience initiatives align with company culture, visual identity, and values.
  
  
  

Analytics & Continuous Technological Improvement

• Serve as a thought leader for employee engagement initiatives, recommending enhancements based on feedback and data insights.
• Build analytical and data reporting functions alongside HRIS Administrator
• Develop, track, and report key metrics related to employee engagement, retention, and program impact.
• Use data storytelling to craft and present clear, visually appealing reports and presentations for leadership.
• Assist HR in leveraging use of technology platforms and effective tools to streamline efficiency and innovation.
  
  
  

Qualifications

• Adaptable to ever changing environments and able to pivot easily
• Professional and confident in building trust across the company
• Enjoys presenting and facilitation to large and small groups of people, including company leadership, both in person and remotely.
• Proven ability to manage complex programs and drive cross-functional initiatives from concept to execution.
• Strong writing and compelling storytelling skills with a keen eye for aesthetics, details and design.
• Proficient in data analysis and visualization (Excel, Infographics, or similar tools).
• Excellent interpersonal and communication skills, with demonstrated ability to build trust and collaboration across teams.
  
  
  

Preferred Experience

• 5 years of HR or employee experience-related work, preferably in a technology industry.
• Management experience of direct report(s) or a team.
• Bachelor’s degree in Human Resources, Communications, Business, or related field.
• Prior experience managing mid-size populations of remote, onsite, and work from home employees across a geographic footprint.
  
  
  

Working Conditions

• Hybrid environment from our STL corporate office (Des Peres)
• High security environments ( data centers, corporate back office)
• Flexibility that some weeks may require more days in the office than others
  
  
  

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $82,114.99 - $123,172.49