What are the responsibilities and job description for the Technology Services Engineer – MSP 4799 position at Tier4 Group?
Job Title: Technology Services Engineer – MSP
Work Location: Gainesville, FL
Direct Hire
Immediate need for a Technology Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!
Join a fast-growing healthcare technology services provider that delivers secure, reliable IT solutions enabling providers to focus on patient care. We’re seeking a Technology Services Engineer who combines deep technical expertise with strong client management skills to ensure the success of our healthcare partners.
This is a hybrid role that blends technical leadership, project execution, and client relationship ownership. You’ll serve as the primary technical liaison for key accounts—solving complex infrastructure issues, driving service adoption, and ensuring alignment between IT strategy and business outcomes.
What You’ll Do:
- Serve as the technical lead and primary point of contact for assigned client accounts, managing major technical issues, security incidents, and IT projects.
- Build trusted client relationships through clear communication and solution-oriented engagement.
- Lead deployments and implementations across servers, networks, cloud services (M365/Azure), and cybersecurity platforms.
- Manage project delivery from scope to execution, ensuring success across timeline, budget, and client satisfaction.
- Respond to and coordinate critical incidents, collaborating with internal engineers and third-party vendors to drive resolution.
- Provide Tier 3 technical support—troubleshooting and resolving complex infrastructure or system issues escalated from other teams.
- Oversee the service ticket lifecycle for assigned accounts, guiding technicians on prioritization and closure.
- Develop and maintain client technology roadmaps, identifying opportunities to improve reliability, performance, and security.
- Maintain accurate documentation of systems, configurations, and service activities in internal systems (e.g., ConnectWise).
- Mentor junior engineers and share best practices to improve team knowledge and performance.
What You’ll Bring:
- Proven experience managing client relationships in a technical or managed services setting.
- Strong Tier 3 technical proficiency across infrastructure, networking, Microsoft 365/Azure, and cybersecurity.
- Demonstrated success in technical project leadership and client-facing solution delivery.
- Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business terms.
- Strong time management and multitasking skills to balance multiple clients, tickets, and projects.
- Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.
Why You’ll Love Working Here:
- Partner directly with healthcare organizations whose technology impacts real patient outcomes.
- Work alongside skilled engineers and service leaders who value collaboration and innovation.
- Engage in technically challenging, meaningful work where your expertise drives results.
- Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays