Senior Deskside Support Technician

Tier4 Group is looking for Senior-level worksite technician supporting endpoint computing devices and peripherals. Services shall include responding to user requests; diagnosing and resolving hardware, software, printer, network, conference room A/V and telecommunications issues; and communicating effectively with customers and technical stakeholders throughout issue resolution. This position is 100% onsite in Pittsfield, MA. Due to the nature of the job you must be a US CITIZEN.

• Provide senior-level technical support for endpoint computing devices and associated peripherals.
• Receive, diagnose, document, and resolve user-reported hardware, software, network, telecommunications, and peripheral issues.
• Manage user requests (tickets) in Service Now – includes updating tickets and resolving tickets per approved SLAs.
• Troubleshoot, maintain, and monitor internal and external hard drives, printers, plotters, and scanners.
• Install, configure, test, and maintain computers, monitors, keyboards, printers, disk drives, network/telecommunications equipment, and related peripherals.
• Install, configure, and verify the proper operation of operating systems and standard productivity software, including word-processing and spreadsheet applications.
• Assist with the installation, implementation, configuration, and upgrade of internal systems.
• Validate successful deployments and upgrades and provide user support during transition activities.
• Communicate clearly with users and technical stakeholders, maintain a customer-focused approach, and collaborate with internal teams to resolve issues efficiently.

Must Have Skills:

• Associate degree or equivalent relevant experience.
• Minimum of one year of relevant technical support experience.
• Demonstrated ability to troubleshoot and resolve endpoint hardware, software, network, telecommunications, and peripheral issues.
• Experience supporting computers, monitors, keyboards, printers, plotters, scanners, and internal and external hard drives and other related peripheral equipment.
• Experience supporting conference room A/V equipment – basic troubleshooting and meeting support.
• Ability to install, configure, test, and maintain hardware, peripherals, operating systems, and standard productivity software.
• Ability to assist with installation, implementation, and upgrade of internal systems.
• Strong customer-service orientation, communication skills, and ability to collaborate effectively with users and technical teams.