Business Analyst- Technology

Business Analyst/Business Systems Analyst (Technology)
12 Months contract (40 hours per week)
Commute: 3 days in office/2 days WFH
Location: Springfield MA

***Salesforce Experience a Plus!!***

We are seeking an experienced Business Analyst to support strategic business transformation and process improvement initiatives across the organization. This highly collaborative role serves as a key liaison between business stakeholders, operational teams, technology partners, and external vendors to ensure business needs are clearly understood, documented, and translated into effective solutions.

The ideal candidate will have extensive experience gathering and analyzing business requirements, facilitating stakeholder discussions, documenting current-state processes, designing future-state workflows, and supporting large-scale organizational change initiatives. This position requires strong analytical, communication, and facilitation skills, along with the ability to navigate complex business environments and drive alignment across diverse stakeholder groups.

• Elicit, analyze, validate, and document business, functional, and non-functional requirements through interviews, workshops, process reviews, and stakeholder engagement.
• Lead requirements-gathering sessions with business leaders, subject matter experts, and cross-functional teams.
• Translate business objectives and operational needs into detailed requirements, user stories, process documentation, and solution recommendations.
• Manage requirements throughout the project lifecycle, ensuring traceability, alignment, and stakeholder approval.
• Facilitate consensus among stakeholders when requirements, priorities, or business objectives conflict.

• Document and analyze current-state business processes, workflows, and operational procedures.
• Conduct gap assessments to identify inefficiencies, operational risks, and opportunities for improvement.
• Create future-state process maps, workflow designs, and business operating models that align with strategic objectives.
• Recommend process improvements that enhance efficiency, scalability, service delivery, and overall business outcomes.
• Support business readiness initiatives by helping teams prepare for process, technology, and organizational changes.

• Partner with business leaders to identify challenges, evaluate opportunities, and develop practical solutions.
• Lead impact assessments to evaluate how proposed changes affect people, processes, technology, and operations.
• Analyze complex business problems and provide well-supported recommendations that balance business needs, risk, and operational constraints.
• Drive continuous improvement initiatives by identifying process gaps and recommending sustainable solutions.
• Support organizational transformation efforts through process optimization, workflow redesign, and operational planning.

• Build strong relationships across business units, operational teams, technology organizations, vendors, and leadership stakeholders.
• Facilitate workshops, working sessions, and decision-making meetings to drive alignment and project progress.
• Communicate project impacts, risks, decisions, and recommendations clearly to both technical and non-technical audiences.
• Escalate and help resolve complex business issues while maintaining stakeholder confidence and engagement.

• 5 years of experience in Business Analysis, Business Consulting, Process Improvement, or a related role.
• Proven experience gathering, documenting, and managing complex business requirements.
• Strong experience facilitating stakeholder workshops, requirements sessions, and cross-functional meetings.
• Experience documenting current-state and future-state business processes and workflows.
• Ability to perform impact assessments, gap analyses, and business process evaluations.
• Strong analytical and problem-solving skills with the ability to assess business challenges and develop actionable recommendations.
• Excellent written a