Certified Systems Technician

Position Overview
The Certified Systems Technician is an experienced field technician responsible for installation, configuration, maintenance, and service of automated warehouse systems and Modula Vertical Lift Systems for Tier 1 MRO clients. This role requires strong mechanical and electrical aptitude, sound technical judgment, and the ability to independently execute installations and service engagements in customer environments.

This position is expected to demonstrate growing system mastery, consistent execution of established standards, and reliable troubleshooting of mechanical and electrical issues. The Certified Systems Technician plays a key role in delivering high-quality field service while continuing to expand technical depth and system expertise.

Core Responsibilities

• Installation & System Execution
• Execute installation, configuration, and commissioning of Modula systems according to company and manufacturer standards.
• Perform preventive maintenance and standard repairs to ensure consistent system performance.
• Support inventory transfer activities and system setup requirements.
• Identify and resolve routine and moderately complex mechanical or electrical issues.
• Escalate highly complex or recurring failures when appropriate.

Troubleshooting & Technical Application

• Diagnose mechanical and electrical issues using technical documentation, schematics, and manufacturer resources.
• Apply working knowledge of system architecture to restore equipment to proper operating condition.
• Follow established repair procedures and safety protocols.
• Document all service activities accurately and in a timely manner.

Quality & Accountability

• Ensure installations and service engagements meet quality, safety, and operational standards.
• Maintain professional workspaces, tools, and equipment.
• Monitor utilization of time and accurately record time and expenses.
• Represent Tier 1 MRO professionally at client sites.

Technical Competencies

• Strong working knowledge of Modula systems and related automation equipment.
• Ability to read and interpret technical schematics and service manuals.
• Proficient use of hand tools, meters, and diagnostic equipment.
• Working knowledge of CRM, HRIS, and Microsoft Office systems.
• Demonstrates increasing confidence in troubleshooting and field decision-making.

Education & Experience

• High school diploma required; technical/vocational training preferred.
• 1–3 years of mechanical, electrical, hydraulic, automation, or industrial field service experience preferred.
• Exposure to VLM, ASRS, or carousel systems preferred.
• Modula Certification preferred.

Professional Impact

• At this level, success is measured by:
• Consistent execution of installations and service calls
• Accurate troubleshooting within established scope
• Adherence to safety and operational standards
• Reliable field performance and client professionalism

Travel & Physical Requirements

• Must possess a Valid Driver’s License
• Ability to rent vehicles in the U.S.
• Willingness to travel up to 80% of the time across North America.
• Ability to safely operate forklifts, scissor lifts, and work at heights up to 45 feet.
• Ability to obtain required certifications to safely operate equipment at job sites.
• Ability to lift, carry, and maneuver objects; climb ladders or steps; work safely around machinery; and perform tasks in warehouse or industrial environments.
• Ability to lift up to 50 pounds.
• Warehouse Exposure: Regular exposure to warehouse environments, including moving equipment, machinery, varying temperatures, noise, and moderate dust.
• Employee must follow all safety procedures and wear required personal protective equipment.
• Standing and Mobility: Ability to stand and remain on one’s feet for the majority of the shift, with frequent walking, bending, and movement as required to perform job duties.

Professional Standards (All Team Members)

• Attendance & Punctuality
• Attendance and punctuality standards as outlined in the handbook.
• Time reporting through CRM and HRIS completed as outlined in the handbook and company policy.

Time and Expense Reporting

• Employees are expected to accurately record and submit time worked and business-related expenses in accordance with company policies.
• Timely and precise reporting ensures proper payroll processing, project accounting, and reimbursement of approved expenses.
• Failure to submit time sheets or expense reports accurately and on time may result in disciplinary action up to and including termination.

Communication

• Prompt and professional in all methods of company communication, showcasing core values in all interactions.
• Triage company email and messages to ensure responses, announcements, and policy changes are up to date.
• Participate in established company channels for regular communication and collaboration with team members.
• Accessible via all company communication tools such as Teams, Outlook, and personal cell phone (if applicable to role) during scheduled hours.

Culture / Teamwork

• Lead by example with professionalism, strong work ethic, reliable attendance, and alignment with core values every day—even in tough seasons.
• Look for recognition opportunities for team members.
• Provide feedback and escalate issues to management or HR as needed.
• Attend both team and 1:1 meetings and actively participate with prepared contributions and updates.
• Share information and coordinate cross departmental efforts to maximize results.
• Provide courteous and cooperative service to team members, peers, and clients via phone, email, or ticket response.
• Adaptable through times of change to meet client or business needs, whether related to workflow, work assignments, or team structure.

Professional Development

• Engage in continuing education including books, industry training, certifications, and involvement with industry professionals and leaders.

Business Tools

• Effective use of internal systems such as RAMP, Promys, Microsoft Office365 and related software

Working Conditions

• Professional office and field service environments.
• Routine use of computers, phones, electronic tools, and diagnostic equipment.

Physical & Mental Demands

• Ability to use hands to manipulate, handle, feel, and control items or equipment.
• Ability to talk, hear, see, read, write, and interpret written documents.
• Ability to lift and move objects up to 50 pounds.
• Must be able to meet these requirements with or without reasonable accommodation.