Office Manager

Job Title: Office Manager – Commercial Roofing & Waterproofing

Location: Fort Smith, AR

Salary Range: $60,000 -$70,000 annually (estimated, based on experience)

About the Opportunity

Tiello is partnered with a leading commercial roofing company that is seeking a highly organized, detail-oriented Office Manager to support daily operations at its Fort Smith, Arkansas location.

This role will keep the administrative and operational sides of the business running smoothly. The ideal candidate will have experience supporting a commercial construction, roofing, waterproofing, or specialty contracting business and be comfortable managing multiple responsibilities in a fast-paced environment.

This position works closely with branch leadership, project managers, field personnel, vendors, and customers to ensure accurate documentation, timely billing, efficient purchasing, and overall operational support.

Key Responsibilities

Office Administration & Branch Support

• Oversee day-to-day administrative operations for the Fort Smith branch.
• Maintain organized filing systems, project records, and company documentation.
• Support branch management, project managers, and field teams with administrative needs.
• Serve as a point of contact for customers, vendors, subcontractors, and internal personnel.
• Assist with scheduling, correspondence, reporting, and general office coordination.

Project Administration & Job Documentation

• Set up new job files and maintain accurate project documentation throughout the project lifecycle.
• Coordinate job closeout documentation, including warranties and required paperwork.
• Process and track work orders, service requests, and project-related documents.
• Maintain accurate records for commercial roofing and waterproofing projects.
• Communicate with project managers and field teams to ensure documentation is complete and up to date.

Billing, Purchasing & Financial Administration

• Prepare customer invoices and assist with project billing.
• Perform light bookkeeping, data entry, and basic financial recordkeeping.
• Generate and track purchase orders for roofing materials, equipment, and supplies.
• Coordinate with vendors and internal teams regarding material orders and purchasing documentation.
• Assist with tracking invoices, payments, and outstanding documentation.
• Support accounting processes and ensure accuracy in billing and purchasing records.

Human Resources & Employee Onboarding

• Coordinate new hire paperwork, orientation, and onboarding.
• Maintain organized employee records and administrative documentation.
• Assist branch leadership with employee-related administrative needs.
• Support communication between office personnel, field employees, and management.

Qualifications

• 3 years of experience in office administration, office management, project administration, or a similar role.
• Previous experience in commercial construction, roofing, waterproofing, or specialty contracting strongly preferred.
• Experience with invoicing, purchase orders, billing, and basic bookkeeping.
• Strong organizational skills and exceptional attention to detail.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience with QuickBooks or construction management/accounting software is a plus.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Comfortable working independently while supporting multiple departments and field personnel.
• Experience with employee onboarding and administrative HR processes preferred.

Ideal Candidate

The ideal candidate is someone who enjoys being the organizational backbone of a busy commercial contracting office.

They understand how important accurate job files, timely billing, purchasing, and communication are to successful project execution. They are proactive, dependable, detail-oriented, and comfortable working with everyone from branch leadership to field crews and customers.

Candidates with backgrounds in commercial roofing, waterproofing, general contracting, HVAC, electrical, plumbing, or other construction trades are encouraged to apply.

Equal Opportunity Employer

Tiello is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.