What are the responsibilities and job description for the Student Success Coordinator position at tidewatertech?
Training Tomorrow's Technicians to Become Skilled, Employable and Essential.
About Us – Big Changes, Better Benefits – Join us!
At Tidewater Tech, we are committed to helping adult students develop the skills necessary for meaningful entry-level careers. Founded in 1969, our institution is steeped in a tradition of career education and workforce development. As a leading educational provider in the trade industry, our programs, designed in collaboration with industry leaders, ensure that students are well-prepared for today’s workplace. With high academic standards and hands-on training, we create a learning environment that supports student success. At Tidewater Tech, we’re dedicated to shaping the next generation of skilled professionals.
Location: (Main Campus): 4535 E Princess Anne Rd, Norfolk, VA 23502
Schedule: Monday- Thursday: 9-6 or 10-7( One evening per week) Friday: 8:00am - 4:30pm
Compensation: Up to $30/hr
Are you passionate about helping students persist so they can achieve milestones and reach their goals?
Are you seeking an opportunity to have a meaningful impact every day? If so, we would love to hear from you!
About the Role
Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes.
As a Student Succes Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion.
Key Responsibilities
Performance & Accountability
- Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression
Student Engagement & Advocacy
- Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability
- Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion
Retention & Certification Support
- Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up
- Support accommodation requests, resource referrals, and appropriate escalation as needed
Data, Documentation & Compliance
- Accurately document all student interactions and outcomes
- Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics
Events, Programming & Collaboration
- Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed
Other Duties
- Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes
Qualifications
Education
- High School Diploma or GED required
- Associate or bachelor's degree preferred
Experience
- 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role
- 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred
Skills
- Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach
- Comfortable working in a metrics-driven environment with shared accountability
- Proficient with Microsoft Office and willing to learn new systems
- A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed
Benefits
We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:
- 401(k) with company match
- Comprehensive health, dental, and vision insurance
- Life insurance options
- Paid parental leave
- Paid time off (PTO) to promote work-life balance
- Tuition reimbursement for continued education
- Employee Assistance Program (EAP) for personal and professional support
We are committed to fostering a workplace that values integrity, growth, and student success.
#LI-Onsite
TTT is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.