STUDENT SERVICES COORDINATOR

POSITION PURPOSE

This position is responsible for assisting students in having a positive academic experience through orientation, support, and advocacy, and assisting in providing students access to programs and services available. The Student Services Coordinator will work on timely, effective and informative communication with students to ensure that any requirements, opportunities, and issues students may have are addressed and resolved.

JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES

• Advise and advocate for students as they progress through their academic efforts and toward graduation, including discussion academic standing, attendance, or other retention challenges. Student Services Coordinator
• Work with the Home Office Career Services Coordinator on G&E chart confirmation and quarterly audits of G&E and Cohort.
• Maintain contact and continued communication with students to develop rapport and an understanding of their needs and how to best assist them.
• Provide assistance to students to help maintain their good standing academically and matriculate successfully.
• Track and report on student advising opportunities and input into physical and electronic student files.
• Develop a pipeline of resources such as programs, benefits, opportunities, for students to be able to access and utilize through seminars, workshops, and information sessions to support student retention. Update resource binder for frequently used resources including medical facilities, health providers, counselors, and other social or emergency services.
• Take on special projects that promote connection to the college and develop student life such as webinars, organizational clubs, and other activities.
• Assist students through the request process for Disability Services, act as a liaison between students and the Home Office Student Services Department, maintain confidential information, and facilitate any accommodations needed.
• Conduct outreach efforts to connect with community partners and local area business for opportunities to benefit students.
• Provide academic and professional related events and activities for students to further enhance the students’ exposure to their chosen fields or professional connections.
• Coordinate with Career Services Department to ensure students receive information and assistance in preparation for or obtaining job placement that are temporary, while in school and in-field job placement after graduation.
• Perform and complete other tasks that may be assigned by Supervisor.

Education

• High School Diploma or GED, or equitable on-the-job experience.
• Associates or Bachelor’s Degree in Business preferred. Student Services Coordinator

Experience/Skills

• Minimum 2 years’ experience in an academic environment as a support service or other staff member or as a student advisor.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams. CampusNexus experience a plus.
• Ability and willingness to work outside of regular work shifts, including evenings

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