Customer Service Representatives & Payment Processors

Location: Virginia Beach, VA
Pay: $25.00 to $35.00/hour

Job Overview

Tidewater Staffing is seeking customer-focused, detail-oriented candidates for Customer Service Representative and Payment Processor positions in Virginia Beach.

Both positions require the ability to accurately process payments, maintain transaction records, and assist customers with payment-related questions. Customer Service Representatives will place greater emphasis on customer communication and issue resolution, while Payment Processors will focus more heavily on transaction accuracy, reconciliation, and payment support.

Responsibilities

• Process electronic payments through credit cards, debit cards, and other approved payment methods.
• Accurately enter, verify, and maintain customer account and transaction information.
• Provide courteous, professional assistance to customers regarding payments, account information, and transaction issues.
• Listen to customer concerns, explain payment procedures clearly, and resolve inquiries or escalate issues when necessary.
• Monitor and reconcile payment transactions, identify discrepancies, and assist with corrections.
• Communicate with customers, merchants, internal teams, and financial institutions to resolve payment-related issues.
• Document customer interactions, payment activity, and resolutions accurately.
• Follow established procedures for protecting confidential customer and financial information.
• Support fraud detection and prevention by identifying and reporting suspicious activity.
• Follow applicable payment processing requirements, company policies, and security standards.
• Assist with new merchant account setup and configurations as assigned.
• Prepare reports on transaction activity and outstanding payment issues.
• Work collaboratively to meet service expectations and processing deadlines.

Qualifications & Skills

• Experience in payment processing, customer service, banking, financial services, or a related field.
• Ability to process payments accurately and handle sensitive information responsibly.
• Strong customer service skills, including active listening, patience, and professional problem-solving.
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and basic math proficiency.
• Comfortable using computers, entering data, and learning payment processing and account management systems.
• Ability to review transaction information and identify discrepancies.
• Ability to manage multiple priorities, meet deadlines, and remain professional under pressure.
• Ability to work independently and as part of a team.

For Customer Service Representative openings: Strong customer communication and issue-resolution skills are especially important. Candidates must also be able to process payments accurately.

For Payment Processor openings: Strong transaction processing, reconciliation, and analytical skills are especially important. Candidates must also provide professional customer support.

Since 1992, Tidewater Staffing, Inc. (TSI) has been providing unrivaled workforce solutions for our clients in the ship repair, warehousing, and light industrial/manufacturing industries. Through the years, we’ve dedicated ourselves to solving staffing challenges efficiently, economically, and with integrity by embodying our mission statement: “Put people to work. Do the right thing every day.”