What are the responsibilities and job description for the On-Site Parts Counter Sales position at Tidewater Fleet Supply | TNT Parts?
Job Type
Full-time
Description
We are looking for a dependable, customer-focused professional to join our on-site fleet support team. This position is based inside a Tidewater Fleet Supply parts room located within a municipal fleet services garage, supporting technicians and fleet personnel with their daily parts needs.
The ideal candidate enjoys working in a fast-paced environment, takes pride in helping customers, and can balance customer service, inventory support, and problem-solving while helping keep critical fleet vehicles operating efficiently.
Responsibilities
Full-time
Description
We are looking for a dependable, customer-focused professional to join our on-site fleet support team. This position is based inside a Tidewater Fleet Supply parts room located within a municipal fleet services garage, supporting technicians and fleet personnel with their daily parts needs.
The ideal candidate enjoys working in a fast-paced environment, takes pride in helping customers, and can balance customer service, inventory support, and problem-solving while helping keep critical fleet vehicles operating efficiently.
Responsibilities
- Provide exceptional customer service by assisting fleet technicians and personnel with their parts needs.
- Identify, source, and recommend parts using catalogs, vendor resources, and computer systems.
- Generate invoices and process customer requisitions accurately within the ERP system.
- Assist with receiving vendor shipments and entering receiving documents into the ERP system.
- Process buyouts and source non-stocked parts as needed.
- Respond promptly to in-person, phone, and email inquiries from fleet personnel.
- Maintain accurate inventory organization and ensure the parts room and counter area remain clean and professional.
- Build strong working relationships with fleet technicians, vendors, and teammates.
- Maintain current product knowledge to better support customer needs and improve service.
- Occasionally drive a company vehicle to pick up parts or supplies.
- Provide support during emergency situations, including occasional after-hours assistance when required.
- Perform other duties as assigned.
- Stable, long-term opportunity supporting municipal and fleet operations.
- Work in a team-oriented environment where your contributions matter every day.
- Fast-paced role with a mix of customer service, inventory, and problem-solving responsibilities.
- Opportunity to grow your skills and career within the heavy-duty and fleet parts industry.
- Competitive benefits package and performance incentives.
- Be part of a company that values teamwork, reliability, and customer support.
- Health Benefits (Medical, Dental, Vision) with Health Savings Account
- 401(k) with Employer Match
- Paid Time Off
- Performance Bonuses
- Company-Paid Life Insurance
- Supplemental Benefits including Disability, Accident, Critical Illness, and Legal Support
- Employee Assistance Program
- Strong customer service and communication skills.
- Strong organizational and multitasking abilities.
- Ability to work efficiently in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Basic computer proficiency and ability to learn ERP systems.
- Positive attitude and strong work ethic.
- Ability to work independently while also collaborating with teammates and customers.
- Ability to occasionally lift up to 50 pounds.
- Frequent standing, walking, reaching, and repetitive computer use.
- Occasional stooping and crouching.
- Some night and weekend work may be required.
- Occasional driving of company vehicles.
- Work is primarily performed in a fleet garage and parts room environment.