What are the responsibilities and job description for the Academic Success Coach - (2 positions, Norfolk Campus) position at Tidewater Community College?
Posting Summary
Working Title
Academic Success Coach - (2 positions, Norfolk Campus)
Role Title
Education Support Spec III
Role Code
29144-SW
FLSA
Nonexempt
Pay Band
04
Position Number
295W0109
Agency
Tidewater Community College
Division
Tidewater Community College (Div)
Work Location
Norfolk - 710
Hiring Range
$26.00 per hour, part time
Emergency/Essential Personnel
No
EEO Category
6-Administrative Support
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
9am-330pm Monday, Tuesday, & Thursday
9am-430pm Wednesday
25 hours per week to be scheduled
Occasional evenings and weekends will also be required.
9am-430pm Wednesday
25 hours per week to be scheduled
Occasional evenings and weekends will also be required.
Sensitive Position
No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary:
The Academic Success Coach plays a critical role in supporting student academic persistence, retention and success. This position focuses on assisting students with support for personalized academic success planning, skill development, and campus engagement. The coach provides holistic support to improve student course success rates, retention, and graduation outcomes, with a particular focus on low-income and underserved student populations who are traditional and adult learners.
This Academic Success Coach Recruitment is a grant funded position.
This Academic Success Coach Recruitment is to fill 2 positions on the Norfolk Campus.
Functional Responsibilities:
- Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
- Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
- Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
- Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
- Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at-risk students.
- Track student progress in Navigate or CRM, escalate flags when necessary, and ensure timely interventions.
- Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow-up to ensure completion of next steps.
- Facilitate regular Affirmation & Motivation Circles (virtual or in-person) to promote a sense of belonging and peer support.
- Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
- Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Experience working with at-risk, probationary, or underserved college students.
- Strong understanding of academic advising, student development theory, and retention best practices.
- Proficiency in academic coaching tools and CRM platforms (e.g., EAB Navigate).
- Excellent communication, organizational, and interpersonal skills.
- Ability to work collaboratively across departments and with diverse student populations.
- Workshop facilitation and small group mentoring experience.
Additional Considerations
- Familiarity with SAP policies and appeal processes.
- Data-driven mindset with the ability to track and report on student outcomes.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
N/A
Posting Detail Information
Posting Number
WGE_3490P
Recruitment Type
General Public - G
Number of Vacancies
2
Position End Date (if temporary)
Job Open Date
10/02/2026
Job Close Date
10/29/2026
Open Until Filled
No
Agency Website
TCC.EDU
Contact Name
Lizette White
Email
Jobs@tcc.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
This Academic Success Coach Recruitment is a grant funded position.
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $26