Fraud Analyst & Revenue Protection Specialist

Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!

Job Summary:
We are seeking a detail-oriented and analytical Fraud Analyst & Revenue Protection Specialist to support operational integrity and safeguard company revenue. This role is responsible for identifying fraudulent activity, analyzing trends, and providing actionable insights to leadership while also contributing to system improvements and process optimization.

Key Responsibilities:

Fraud Analysis & Revenue Protection

• Monitor and analyze fraud-related activity, including refunds, discounts, cancellations, and sales anomalies.
• Conduct in-depth investigations across multiple systems to identify suspicious behavior and compliance gaps.
• Compile clear, data-driven reports that support leadership decision-making and policy enforcement.
• Identify trends, risks, and patterns to proactively mitigate fraud and protect revenue.
• Partner with leadership and HR to escalate findings and recommend corrective actions when necessary.

Reporting & Data Analysis

• Utilize tools such as Power BI and QuickBase to extract, analyze, and interpret large datasets.
• Generate and maintain reports related to refunds, commissions, churn, and comp activity.
• Perform data validation across multiple systems to ensure accuracy and consistency.
• Create summaries and dashboards highlighting key insights, performance gaps, and opportunities.

Investigations & Compliance

• Conduct detailed transaction-level research, including payment validation, account activity, and employee involvement.
• Review system records to ensure proper procedures are followed and document any discrepancies.
• Evaluate operational behaviors to distinguish between fraud risks and training opportunities.
• Support compliance efforts by documenting findings and maintaining audit-ready records.

Systems & Process Improvement

• Contribute to the development and refinement of operational reporting tools and dashboards.
• Provide feedback on POS systems and internal tools to improve usability and real-world functionality.
• Help streamline reporting processes through automation, standardization, and best practices.

Qualifications:

• Strong analytical and problem-solving skills with high attention to detail
• Experience working with data analysis tools (e.g., Power BI, Excel, QuickBase or similar systems)
• Ability to interpret complex datasets and translate findings into actionable insights
• Experience in fraud analysis, auditing, loss prevention, or revenue protection preferred
• Strong organizational and time management skills
• Excellent written and verbal communication skills

Preferred Skills:

• Experience with transaction-based systems, POS platforms, or financial data
• Knowledge of fraud detection methodologies and compliance practices
• Advanced Excel skills (pivot tables, conditional formatting, data manipulation)
• Ability to work cross-functionally and support operational improvements

Work Environment:

• Fast-paced, data-driven environment
• Collaborative work with operations, leadership, and HR teams

As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:

• PTO is based on the company’s PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
• Company-paid holidays.

**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.