What are the responsibilities and job description for the Customer Service Representative position at TicSpin Market?
If interested email us at: SUPPORT@TICSPIN.COM
or apply via this posting
NO 3RD PARTY RECRUITERS PLEASE
Company Description
TicSpin Market is an innovative online marketplace designed to provide a secure, efficient, and user-friendly experience for buyers and sellers. By incorporating features like buyer verification, same-day delivery, and customizable price and location filters, TicSpin ensures safe and seamless transactions. Sellers benefit from lower fees, enhanced control over returns, and increased visibility, while buyers gain access to a wide range of products with secure purchasing options. Available on desktop and mobile, the platform is committed to creating a trusted marketplace that prioritizes security, transparency, and user confidence. Join TicSpin Market as we redefine local and national buying and selling, free from scams and hidden costs.
Role Description
The full-time Customer Service Representative will be an integral part of our on-site team in Miami, FL. This role involves assisting customers with inquiries, resolving complaints promptly, and providing exceptional service via phone, email, and in-person interactions. Responsibilities include processing orders, addressing account-related issues, handling transactions, and documenting customer feedback to ensure continuous improvement. The representative will act as a brand ambassador, delivering a positive and engaging experience for all users of the platform.
Qualifications
- Strong verbal and written communication skills, including active listening
- Proficiency in addressing customer issues and providing effective solutions
- Ability to manage transactions and handle account-related inquiries accurately
- Experience working in a fast-paced customer support or retail environment
- Strong organizational skills and attention to detail
- Proficiency with basic computer applications and customer relationship management (CRM) software
- Ability to work effectively in a team setting and independently
- Bilingual skills are a plus
- High school diploma or equivalent; additional education is beneficial.
- $35K a year
- Possible commission
If interested email us at: SUPPORT@TICSPIN.COM
or apply via this posting
NO 3RD PARTY RECRUITERS PLEASE
Salary : $35,000