Operations & Client Relations Associate

DESCRIPTION

About Ticket Producer

Ticket Producer is a fast-paced New York ticketing company supplying tickets to Broadway shows, and live events worldwide. We're a small, close-knit team, and everyone's work has a direct impact on the business.

The Role
The Operations & Client Relations Associate keeps Ticket Producer running smoothly day to day while ensuring our VIP clients feel well cared for. You’ll support the team by coordinating operations, fulfillment, ticket buying, and administrative tasks. As the main point of contact for VIP clients, you’ll close communication gaps between the team and our customers, follow through on commitments, and keep everyone informed.

What You’ll Do

• Support order intake, fulfillment, procurement, and general administration
• Coordinate with office admins, management, and sales
• Serve as the main point of contact for loyal and high-priority clients
• Keep clients informed and resolve service issues and delays quickly
• Lead our ticketing concierge and Elite/VIP programs
• Bridge communication between the internal team and customers
• Follow up on problems until they’re fully resolved
• Take initiative to track down information before escalating, such as searching email and internal systems using the exact terms of the request

What We’re Looking For

• A problem-solver who owns tasks end to end and doesn’t stop at “I couldn’t find it”
• Warm, polished communication skills and experience with high-end clients
• Strong organization and attention to detail across fulfillment, buying, and admin
• Comfort with email and ticketing platforms
• A calm, collaborative presence
• Availability on weekends
• Bonus: live events, ticketing, hospitality, or concierge experience

How to Apply
Please send your resume along with a few sentences about a time you went above and beyond for a client, and confirm your weekend availability.

DURATION

Nov 1, 2026 -

SALARY

$25.00 – $30.00 per hour