What are the responsibilities and job description for the Operations Manager position at Ticket Boat?
Are you passionate about live entertainment and ready to lead a critical team that ensures a fantastic customer experience? Ticket Boat is seeking an energetic and detail-oriented Operations Manager to join our team in Mission, KS. This is a management position reporting directly to the Chief Operations Officer.
This role is for someone ready to dive into a 24-hour per day, 365 days per year operation and provide oversight to all related activities, driving performance through goal setting and scheduling.
What You'll Do (Key Responsibilities)
Your mission will be to ensure the timely and accurate fulfillment of customer orders while leading a dedicated team. Key responsibilities include:
- Team Leadership & Training: Directing and managing all department employees, including hiring, firing, and performance management. You will work with both a local and an offshore team and be responsible for constant training to ensure all employees are knowledgeable in client relations, product sales, and ticket delivery.
- Operational Excellence: Providing oversight of all daily order fulfillment tasks. This involves delegating workflow through software applications, reviewing department work each day, and assuring adequate shift coverage at all times.
- Performance & Metrics: Establishing and driving goals to obtain and improve productivity. You will manage the daily close-down, reconciling the day's invoices and order fulfillment from the previous day.
- Issue Resolution & Finance: Working with third parties to ensure any issues that may arise are resolved. A critical function will be to recoup funds that we have been charged where we feel it was unjustified.
- Quality & Compliance: Verifying the department’s ticket orders, verifying each exchange to guarantee that all tickets are sent correctly, and ensuring credit cards have been charged before tickets are sent to customers.
What You'll Bring (Job Standards)
The ideal candidate has a strong background in customer service and leadership, with a focus on process adherence.
- Education: A minimum of a high school diploma or GED (some college coursework in Marketing/Sales is preferred).
- Experience: You should have 2-5 years of customer service experience (5-7 years preferred).
- Skills: Excellent leadership skills, the ability to train on processes and ensure that they are followed, and exceptional customer service and interpersonal communication skills. You must also have strong organizational skills and be attentive to detail.
- Knowledge: You must possess a mastery of ticketing systems related to the department.
Ready to Join?
This is an Exempt position. If you are a proactive leader with operational expertise and are excited to manage a team in a dynamic, 24/7 environment, we encourage you to apply!
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- The primary schedule is typically Monday, Tuesday, Thursday, Friday, and Saturday, with Wednesday and Sunday as fixed days off. Work hours are usually 8:00 AM to 5:00 PM, with Thursday's shift being from 12:00 PM to 9:00 PM to overlap with the evening team.
Do you understand and confirm your ability to commit to this specific schedule, including the late shift on Thursdays, and the need for flexibility to ensure team coverage?
Ability to Commute:
- Mission, KS 66205 (Required)
Work Location: In person
Salary : $40,000