What are the responsibilities and job description for the Site IT Tech - OGC position at TIC?
Requisition ID: 178637
Job Level: Mid Level
Home District/Group: TIC Southern District
Department: Technology Group
Market: OGC
Employment Type: Full Time
Position Overview
Kiewit Field Technicians work on a team that provides on-site and remote technical support for Kiewit employees with IT support needs. Field Technicians also serves as a unified contact for escalating technical issues from the Service Delivery team. They play a key role in implementing Kiewit Technology Group's policies and procedures.
Kiewit Field Technicians must be self-directed and capable of making sound business decisions to ensure projects are completed on time and within budget.
District Overview
The Industrial Company is a subsidiary of Kiewit Corporation. TIC Southern District builds major industrial projects in diversified markets throughout the southern region of the United States. We specialize in general services and maintenance and substation installation for the chemical, refining and power industries
Location
This role will be located at our GTPP Plant in Orange, Texas.
Responsibilities
- Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors
- Provide customers with technical guidance or direction
- Respond to all assigned tickets in a timely manner
- Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
- Research and resolve escalated trouble tickets
- Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
- On-site and Remote client support of various enterprise and desktop applications
- Establish and maintain a professional relationship with customers, team members and department contacts
- Provide quality customer service that exceeds customer expectations
- Prioritize and organize work to meet requirements, goals and deadlines
- Escalate to manager any situation outside the employee's control that could adversely impact the services provided
- Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
- Other duties as assigned
Qualifications
- 8-12 years experience in an IT Support/Technician role.
- Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing
- Strong experience with Windows Operating System and Office Suite
- Attention to detail
- Strong organizational skills
- Results-oriented and likes a challenge
- Participative management style
- Must provide high levels of customer service at all times.
- Recognize and escalate issues, risks and/or concerns in a timely manner.
- Capable of using attentive and active listening skills to gather requirements and assess situations.
- Must be able to lift and move heavy objects (40 lbs).
- Can walk for various lengths of time.
- Must possess and maintain a valid driver’s license.
- Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools preferred.
- Experience with ServiceNow preferred.
Other Requirements:
- Regular, reliable attendance
- Work productively and meet deadlines timely
- Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
- Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
- Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
- May work at various different locations and conditions may vary.
We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Equal Opportunity Employer, including disability and protected veteran status.
