What are the responsibilities and job description for the Access Control Technician – Lenel OnGuard / Federal Contract position at TIC Security?
TIC Security LLC | Washington, DC | Full-time | On-site
About TIC Security
TIC Security installs, integrates, and maintains electronic security systems for federal and commercial clients. Our work includes access control, video surveillance, and related security technologies.
About the Position
We are seeking an experienced Access Control Technician to support a long-term federal maintenance contract in downtown Washington, DC, with service across eleven National Capital Region facilities.
This position focuses on maintaining and troubleshooting an established Lenel OnGuard enterprise, associated video surveillance systems, and electronic door hardware. You will work as part of a two-technician team supporting daily operations, preventive maintenance, and emergency service.
Hiring is contingent upon contract award, which is anticipated this week. We are reviewing candidates now and seeking someone available to start promptly following award and completion of required onboarding.
Responsibilities
- Troubleshoot Lenel OnGuard access control issues, including controller communications, reader configuration, access levels, firmware, and system services.
- Attempt remote resolution before performing on-site service.
- Inspect, test, and maintain readers, electric strikes, magnetic locks, REX devices, door position switches, power supplies, and backup batteries.
- Diagnose and repair access control panels, controllers, downstream boards, and associated wiring.
- Support IP cameras and video management systems, including Victor Unified and VideoEdge.
- Complete service tickets, incident reports, preventive maintenance checklists, and device inventory updates.
- Coordinate with the other technician and facility security personnel during service incidents.
- Participate in after-hours emergency recall coverage. Certain mission-critical incidents require an on-site response within two hours.
Required Qualifications
- At least two years of hands-on electronic access control experience.
- Experience troubleshooting access control panels, readers, electronic door hardware, and power supplies.
- Comfort working with Windows servers and workstations, including services, event logs, and basic network troubleshooting.
- Ability to maintain clear, accurate service records and technical documentation.
- U.S. citizenship.
- Ability to successfully complete a Tier 4 / High Risk federal background investigation and obtain and maintain the required VA PIV credential.
- Ability to work on-site in Washington, DC, travel among supported National Capital Region facilities, and meet emergency response requirements.
Preferred Qualifications
- Direct Lenel OnGuard experience, including enrollment, access levels, panel and reader configuration, and troubleshooting.
- Five or more years of electronic security experience.
- Experience supporting federal facilities.
- IP video and major video management system experience.
- Current or previous Lenel certifications.
- Experience with AMAG, Software House C•CURE, Hirsch Velocity, HID, Honeywell, or Brivo.
- Basic SQL familiarity.
Training and Benefits
- Company-paid Lenel Certified Associate training and certification within 120 days of starting.
- Company-paid Lenel Certified Professional training and certification within 240 days.
- Paid manufacturer training for supported video, emergency notification, and related security platforms.
- 80 hours of paid leave annually and eleven paid federal holidays.
- Relief technician coverage during approved leave.
- A defined advancement path from Associate to Senior Technician.
Compensation
Compensation will be based on relevant experience and credentials. The pay range will be discussed during the initial screening.
How to Apply
Please submit your resume and include a brief description of your access control experience, the systems you have supported, any current certifications, and your earliest available start date.
TIC Security LLC is an equal opportunity employer.
Pay: $35.00 - $40.00 per hour
Expected hours: 40.0 per week
Application Question(s):
- Describe your recent hands-on OnGuard controller, reader, and panel communication troubleshooting experience.
License/Certification:
- Lenel Certificates (Preferred)
Work Location: In person
Salary : $35 - $40