What are the responsibilities and job description for the EFT Payments Specialist II position at TIB, N.A.?
Ranking #9 in the American Banker’s 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We take great care to maintain a commitment to excellence and personalized service. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best-in-class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for an EFT Specialist II that will be responsible for processing Electronic Payments while meeting department standards, objectives, and maintaining excellent customer service. Resolves more complex transactions identified in exception queues. Independently works through problem resolutions with minimal supervision. Also performs operational support and administrative duties.
MAJOR DUTIES/ACCOUNTABILITIES
• Processes and verifies payments denominated in USD and Foreign Currency.
• Resolves all exception items identified in Stopped Incoming, Unsent Domestic, and Unsent International workflows.
• Validates the authenticity of outgoing payment request.
• Reverses all incoming transactions with ambiguous or missing information.
• Resolves all EFT inquires/investigations as received from partner banks by phone or email.
• Reviews and decisions rejected wires.
• Checks SWIFT Terminal for new messages.
• Processes Third-Party Service Provider Drawdown Settlements.
• Prepares DDA and Prologue GL entries for posting.
• Performs End-of-Day and ACH Reconcilement.
• Processes Foreign Exchange products.
• Maintains knowledge of applicable regulations, policies, and procedures.
• Complies with all banking laws and regulations and maintains the confidentiality of bank and customer information.
REQUIREMENTS/DESIRED QUALIFICATIONS
Required
• High school diploma or equivalent
• 3-5 years’ bank operations or wire transfer experience
• Software: Microsoft Office (Excel and Word)
• Ability to work in a multi-tasking, fast paced environment
Preferred
• Silverlake/Jack Henry
• Strong oral and written communication skills
• Ability to perform highly detailed work timely and accurately
• Problem solving skills
• Individual should possess good interpersonal skills and be able to work within and foster a team environment
The Major Duties/Accountabilities listed above are only a summary of the typical functions of this job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Management may elect to assign other responsibilities, tasks, and duties associated with this position. TIB requires a comprehensive background investigation, including criminal and credit history.