Trust Specialist

The Trust Client Interactions Specialist works on a centralized team and is accountable for providing superior customer service to Trust clients and key partners in Wealth with specialized concierge for daily email requests and inbound client calls; processing trust account onboarding, money movement, account maintenance and servicing, and recordkeeping within defined SLA's. Service is provided by phone without in-person client contact or direct client alignment.

Key Responsibilities And Duties

• Participates in a variety of centralized operational trust activities including processing moderately complex to complex transactions or reconciliations and ensuring that all requirements to open, fund, maintain, and close an account have been met.
• Acts as a mentor and resource for junior team members providing guidance and support as needed.
• Updates Trust accounts designed to achieve the financial objectives of individual clients through a variety of activities associated with the opening, funding, and ongoing account maintenance.
• Reviews, prepares, and processes account terminations.
• Assists advisors with other key partners, prioritizing those actions that enable quality client interaction.
• May communicate advice to clients as directed by leaders or Sr. Trust Administrators; understands the nuances of managing relationships based on complexity, distance and accessibility.
• Manages and maintains accurate records and documentation related to accounts and transactions.
• Reviews, approves, and processes money movement, account opening transaction, and ensures client receipts and disbursements are properly posted.
• Manages account cash flows and account activity.
• Reviews each account to ensure that they are in compliance with laws, regulations and internal audit.
  
  

Educational Requirements

• University (Degree) Preferred
  
  

Work Experience

• 3 Years Required; 5 Years Preferred
  
  

Physical Requirements

• Physical Requirements: Sedentary Work
  
  

Career Level

7IC

3 years required for this opportunity include the following demonstrated skills and traits:

Industry Knowledge

• Brokerage securities knowledge (i.e., cost basis, stock splits, etc.)
• Understand and differentiate between different types of securities
• Basic understanding of the ACAT and non-ACAT transfer process
• Ability to review standard forms and documents (i.e. statements) and verify information (IGO/NIGO)
• High proficiency with SharePoint and Excel knowledge
  
  

Ability to multitask

• May be working on transferring assets for one new account and need to field questions about unrelated account onboarding statuses from field; need to be able to work out of multiple systems (core accounting platform SWP, Salesforce, workflow platform, etc.)
  
  

Ability to work in a fast-paced environment

• Volumes of new accounts can be high with expectations from WMAs even higher
  
  

Attention to detail

• Each onboarding case is slightly different, and details are crucial. Is agreement and other account documents in good order, are assets eligible for transfer, does registrations align, etc.?
  
  

Adapt to change easily – quick learner

• Processes can change often, and one must adapt, learn and move forward
  
  

Teamwork and communication

• It is important that the group can work as a team and communicate often about where accounts are in the process, cover one another as volumes spike or individuals are out, etc.
  
  

Organizational Skills

• Must be able to work on multiple accounts at one time and keep each one separate with good notes and instructions on follow-ups needed – self-starter to keep up with monitoring multiple account statuses at any given time
  
  

Related Skills

Client Relationship Management, Commercial Mindset, Consultative Communication, Ethical Conduct, Executive Presence, Investment Strategy Acumen, Legal Acumen, Portfolio Management, Tax, Technical Writing, Trusts

Anticipated Posting End Date:

2025-09-20

Base Pay Range: $65,300/yr - $91,400/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits And Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If You Are a U.S. Applicant And Desire a Reasonable Accommodation To Complete a Job Application Please Use One Of The Below Options To Contact Our Accessibility Support Team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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3 years required for this opportunity include the following demonstrated skills and traits:

Industry Knowledge

• Brokerage securities knowledge (i.e., cost basis, stock splits, etc.)
• Understand and differentiate between different types of securities
• Basic understanding of the ACAT and non-ACAT transfer process
• Ability to review standard forms and documents (i.e. statements) and verify information (IGO/NIGO)
• High proficiency with SharePoint and Excel knowledge
  
  

Ability to multitask

• May be working on transferring assets for one new account and need to field questions about unrelated account onboarding statuses from field; need to be able to work out of multiple systems (core accounting platform SWP, Salesforce, workflow platform, etc.)
  
  

Ability to work in a fast-paced environment

• Volumes of new accounts can be high with expectations from WMAs even higher
  
  

Attention to detail

• Each onboarding case is slightly different, and details are crucial. Is agreement and other account documents in good order, are assets eligible for transfer, does registrations align, etc.?
  
  

Adapt to change easily – quick learner

• Processes can change often, and one must adapt, learn and move forward
  
  

Teamwork and communication

• It is important that the group can work as a team and communicate often about where accounts are in the process, cover one another as volumes spike or individuals are out, etc.
  
  

Organizational Skills

• Must be able to work on multiple accounts at one time and keep each one separate with good notes and instructions on follow-ups needed – self-starter to keep up with monitoring multiple account statuses at any given time