What are the responsibilities and job description for the Manager, Vendor Operations and Governance position at TIAA?
The Manager, Technology and Operations will play a critical role within Global Supplier Services (GSS) under the Office of the Chief Financial Officer (OCFO). This position will be responsible for administering our key systems of record, supporting data analysis needs, and driving continuous improvement through system enhancements.
Key Responsibilities And Duties
7IC
Required Qualifications:
Accountability, Communication, Critical Thinking, Due Diligence, Executive Presence, General Risk Management, Influence, Negotiation, Relationship Management, Supplier Performance Management, Vendor / Partner Management
Anticipated Posting End Date:
2025-10-06
Base Pay Range: $67,300/yr - $90,200/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Benefits And Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If You Are a U.S. Applicant And Desire a Reasonable Accommodation To Complete a Job Application Please Use One Of The Below Options To Contact Our Accessibility Support Team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
,
Preferred Qualifications:
Key Responsibilities And Duties
- Administer and maintain key systems of record including PeopleSoft (sourcing) and Coupa (enterprise vendor program office)
- Manage system enhancements and upgrades to improve functionality and user experience
- Troubleshoot system issues and provide timely resolutions to maintain business continuity
- Perform basic data analysis and develop queries to extract meaningful insights from system data
- Monitor RPA (Robotic Process Automation) processes and ensure smooth operation
- Manage the monthly supplier contract audits, including data collection, analysis, and reporting
- Create regular and ad hoc reports to support business decision-making
- Identify opportunities for process improvements and system optimization
- Lead and contribute to special projects as assigned
- Serve as a technical liaison between GSS and IT teams as needed
- Provide training and support to system users
- University (Degree) Preferred
- 3 Years Required; 5 Years Preferred
- Physical Requirements: Sedentary Work
7IC
Required Qualifications:
- 3 years of experience in procurement, vendor management, and/or system administration in a corporate environment
- 5 years of experience in procurement, vendor management, and/or system administration in a corporate environment
- Bachelor’s degree in Information Systems, business Administration, Supply Chain Management, or related field
- Experience with PeopleSoft and/or Coupa platforms
- Strong Microsoft Excel skills including advanced functions, pivot tables, and data manipulation
- Experience with enterprise resource planning (ERP) systems or procurement platforms
- Demonstrated problem-solving abilities and analytical thinking
- Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
- Strong organizational skills with ability to manage multiple priorities
- Knowledge of data visualization tools (e.g., Tableau, Power BI)
- Experience with automation tools (Excel macros, Python scripting)
- SQL querying skills
- SharePoint administration and development experience
- Experience with Microsoft Power Apps development and administration
- Knowledge of procurement best practices and vendor management processes
- Experience in financial services industry
Accountability, Communication, Critical Thinking, Due Diligence, Executive Presence, General Risk Management, Influence, Negotiation, Relationship Management, Supplier Performance Management, Vendor / Partner Management
Anticipated Posting End Date:
2025-10-06
Base Pay Range: $67,300/yr - $90,200/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
_____________________________________________________________________________________________________
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Benefits And Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If You Are a U.S. Applicant And Desire a Reasonable Accommodation To Complete a Job Application Please Use One Of The Below Options To Contact Our Accessibility Support Team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
,
Preferred Qualifications:
- 5 years of experience in procurement, vendor management, and/or system administration in a corporate environment
- Bachelor’s degree in Information Systems, business Administration, Supply Chain Management, or related field
- Experience with PeopleSoft and/or Coupa platforms
- Strong Microsoft Excel skills including advanced functions, pivot tables, and data manipulation
- Experience with enterprise resource planning (ERP) systems or procurement platforms
- Demonstrated problem-solving abilities and analytical thinking
- Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
- Strong organizational skills with ability to manage multiple priorities
- Knowledge of data visualization tools (e.g., Tableau, Power BI)
- Experience with automation tools (Excel macros, Python scripting)
- SQL querying skills
- SharePoint administration and development experience
- Experience with Microsoft Power Apps development and administration
- Knowledge of procurement best practices and vendor management processes
- Experience in financial services industry
Salary : $67,300 - $90,200
