Customer Contact Representative

Job Title: Materials Department- Customer Service Representative

Primary Purpose of the Job: To support customers by providing helpful information, answering questions, and responding to complaints.

Specific Duties:
• Review O.E.M. requirements and manage shipping schedules daily.
• Maintain electronic data systems & proper setup of files.
• Perform Customer Service representative activities.
• Maintain updated informational and document files.
• Perform maintenance of BPCS and XPert files.
• Responsible for monthly measurables.
• Uphold and update launch/ balance out schedules.
• Responsible for service part transfers.
• Sustain & update all customer materials systems (Ford/ Chrysler/ GM)
• Maintain materials logon SharePoint & update/ create 5 why’s or 8 D’s as needed.
• Manage all returnable containers.
• Must be able to work any shift & be available for on call emergencies
• Achieve all other assigned tasks

Required Training, Knowledge and Experience:
• Bachelor’s degree in Management, Business, or other appropriate degree desirable or equivalent work experience.
• Fluent user of Microsoft Office
• DDL experience (preferred)
• Experience with OEM Shipping Process & EDI Releases (preferred)
• Chrysler Smart system (preferred)
• Covisint/ GM (preferred)
• Customer Service/ Materials work experience (preferred)
• Shipping/ Receiving (preferred)

Essential Functions:
• Must be reliable and have excellent attendance

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.