IT SUPERVISOR

Job Description

The salary for this position is: $8,867 - 11,663 monthly.

Thurston County Information Technology is seeking a professional, motivated, and dependable candidate for the position of IT Supervisor to join our team. This is an exciting opportunity for those with GIS experience seeking to lead a team of skilled GIS technicians, work in a great environment, and receive excellent benefits.

Essential functions may include, but are not limited to, the following:

• Manages assigned operations to achieve goals within budgeted funds and available personnel; plans and organizes workloads and staff assignments, reviews progress, directs changes in priorities and schedules as needed to ensure work is performed in a timely and efficient manner.
• Participates in planning department training and employee development efforts. Recruits and recommends selection of staff, develops procedures and performance standards, provides training, monitors progress and evaluates employee performance. Works with manager and Human Resources to address employee and labor relations issues and concerns.
• Fosters efficient and amicable relationships with neighboring departments that utilize GIS aspects to ensure our customers are getting what they need in a timely manner. Works closely with leadership from departments like Public Works, Thurston County Sherrif, CPED and the Assessor’s office to align resources and service expectations.
• Prepares and justifies budget for assigned operations based on resource requirements, cost estimates, division objectives and departmental goals. Analyzes the cost/benefit of software updates and/or hardware changes and the impacts on other software and equipment, recommends appropriate action to ensure it is cost-effective, efficient and continued computer services.
• Prepares and presents information to management, IT steering committee, and/or other audiences. May develop or manage the development of IT training programs for County wide delivery.
• Resolves inquiries, problems, complaints, or emergencies affecting availability or quality of services. Responds to sensitive, technical, or complex inquiries or service complaints.
• Recommends and monitors standards for hardware and software. Recommend future directions or new projects. Manages assigned areas for system security, access, including internal and external access, and recovery standards and procedures.
• Plans and coordinates installation of hardware, software, and data communication updates, changes and enhancements.
• Provides technical advice to Information Technology staff and other departments on systems, software, hardware, and data communication. Interfaces with third party technical support personnel and support vendors.
• Researches and remains current with information technology and trends.
  
  

To view the full job classification, click here: IT Supervisor

Working Conditions

• Work Environment –Work is performed primarily in an office environment. Employee may sit for long periods of time at a computer screen, attending meetings, etc. Physical exertion is required for lifting, usually not exceeding 50 lbs.
• Schedule - Monday – Friday, 8:00 a.m. – 5:00 p.m., or similar. During emergencies or special projects, the incumbent may be required to work an irregular and changing schedule, which may include working extended hours to correct technical issues, attending early morning or evening meetings, working weekends and holidays, and/or be available by phone to answer questions or be called in.
• Travel Requirements - Occasional travel may be required to attend meetings or trainings. Travel required to provide on-site support to several county buildings, including transporting equipment.
• Customer Interactions - Daily interactions via phone, in-person, and video with Thurston County staff, vendors and the public.
  
  

Who We Are

Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage

What We Offer Our Employees

• Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.
• Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays .
• Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
• Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
• Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
• Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
• Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program
  
  

Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com .

Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold.

Qualifications

• Bachelor's degree in computer science, management information, business administration, GIS or related field and five years of progressive responsibility with at least two years of the five in a supervisory capacity. Additional experience may substitute for up to two years of education.
• Depending upon area of assignment, experience must include a demonstrated knowledge in one or more of the following to successfully perform the essential job functions of the position.
• Thorough knowledge of personal computer hardware, operating systems, office automation software, printers, plotters, etc.
• Thorough knowledge of networks, servers, communication devices, system/network security and telecommunication systems.
• Thorough knowledge of programming languages, database products, and integration techniques on multiple computing platforms.
• Thorough knowledge of GIS software, hardware, data standards, concepts, programming, geoprocessing functions and techniques.
• Current Washington State Driver's License or have requested and obtained an appropriate accommodation.
• Employment is contingent upon passing a security background investigation.
  

Desired Skills

• Ability to communicate effectively both orally and in writing with all levels within the organization.
• Ability to organize and prioritize work and maximize the utilization of computer resources.
• Ability to establish and maintain effective working relationships.
• Ability to train, organize, coach, facilitate groups and evaluate the work performance of staff.
• Ability to manage large, complex information service projects from inception through completion.
• Ability to participate as a member of a self-directed work team and utilize the resources of other team members.
  
  

Other Related Recruitment Information

Questions about this recruitment? Please contact: Chris Keller at chris.keller@co.thurston.wa.us

This Position Is

• Not represented by a union
• Eligible for benefits
• Not eligible for overtime under the Fair Labor Standards Act (FLSA)
  
  

Items Requested For Consideration

• Application
• Resume
• Letter of Interest
• Responses to the following questions on a separate page - upload to application along with your resume and letter of interest.
• Do you have a bachelor’s degree in computer science, management information, business administration, GIS or related field? (If yes, specify your degree and field of study).
• How many years of progressively responsible professional experience do you have in IT, GIS, or a related field? (Please describe your roles and responsibilities.)
• Of your total experience, how many years have you spent in a supervisory or team lead capacity?
  
  

Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.

THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498. Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.