Guest Room Attendant - PT

Position Summary:

The Guest Room Attendant ensures that hotel public and Guest room areas are maintained and cleaned to AAA Four Diamond standards on a daily basis. Responsibilities include requesting supplies and equipment to maintain public and Guest room areas and responding to Guest inquiries with established AAA Four Diamond standards in mind. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

1.    Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.

2.    Participate in daily pre-shift meetings outlining activities and expectations to ensure AAA Four Diamond standards achieved and maintained.

3.    Clean and stock Guest rooms to AAA Four Diamond standards.

4.    Strip beds, replacing mattress pad, comforter, and pillows as needed. Replace towels and linens daily. Remake beds with fresh linen while looking for and reporting any rips and stains.

5.    Stock and maintain cart during and at the end of shift.

6.    Complete daily assignment of twelve (12) credits within allotted time, and perform general cleaning as assigned.

7.    Clean additional rooms as needed, adjusting for rooms that refuse service, rooms already clean, and rooms identified as Do Not Disturb (DND).

8.    Check daily for areas needing specific attention, identifying any potential hazards and reporting them to supervision.

9.    Sign out mobile devices daily with sidekicks and master keys daily.

10.    Clean baseboards and door frames as needed.

11.    Clean windows within arm’s reach as needed.

12.    Perform other job-related duties as assigned, including but not limited to folding linens and cleaning Guest landing areas.

13.    Foster a success-oriented, accountable environment within Thunder Valley Casino Resort.

14.    Be familiar with OSHA safety codes regarding chemicals.

Minimum Qualifications:

1.    High school diploma or equivalent education preferred.

2.    Previous Guest Room Attendant experience preferred.

3.    Previous experience working with job-related mechanical equipment.

4.    Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form and by telephone and radio.

5.    Must be at least 18 years of age. 

6.    Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

1.    Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers, and symbols.

2.    Ability to lift and move items weighing up to 50 lbs.

3.    Ability to communicate by assigned device and radio.

4.    Ability to sit, stand, walk, climb stairs, and utilize elevators for prolonged time periods.

5.    Ability to crouch, kneel, push, turn, carry, and pull.

6.    Ability to inspect items at floor level.

7.      Manual dexterity to operate job related equipment.