Digital Support Technician 1

Howdy!

We're thunder::tech. Here, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology.

We don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe.

Great marketing, powered by great people.

Our team of talented creators, developers, writers and artists come together to craft innovative solutions that resonate with your customers and generate real growth, both online and offline. Any brand can be seen. We make your brand heard.

But what really sets us apart? We’re relentless in our pursuit of quality in everything we do for our clients. We dig in, understand your goals and work as a team to make them happen. We bring together diverse talents and perspectives to craft bold solutions that push your business farther. We’re in it for the long haul, driven by a shared vision for success and partnerships that never settle for mediocrity.

And it starts with hiring good humans. People who are dedicated, curious and bold—people who care about doing great work and aren’t afraid to push boundaries. We thrive on collaboration with each other and our clients, bringing together the best minds to solve complex problems and drive your brand forward.

Digital Support Technician 1

We’re searching for a full-time Digital Support Technician 1 to join our team. As a Digital Support Technician, you will play a crucial role many areas of the development department. Whether it’s maintaining our IT infrastructure or working closely with the Digital Support team to complete client-facing support tickets you’ll always be learning new things in fun and fast-paced environment.

Specific Responsibilities:

• Assist in the administration, configuration, and maintenance of servers, networks, cloud infrastructure, and other IT infrastructure components. 
• Monitor system performance and troubleshoot issues to ensure optimal functionality. Implement and maintain security measures to protect the agency's digital assets and client data. 
• Stay updated on industry best practices and proactively address potential security vulnerabilities. 
• Work closely with the Development and Client Services teams to ensure seamless integration of systems and applications. 
• Provide technical support to internal stakeholders and address their IT-related queries. 
• Participate in the development and implementation of automation scripts to streamline routine tasks and enhance operational efficiency. 
• Create and maintain documentation for IT processes, configurations, and troubleshooting procedures. 
• Work in conjunction with various departments for the support and maintenance of client websites
• Develop new features for existing applications and dynamic websites
• Analyze and troubleshoot active websites and applications across a wide array of programming languages
• Provide updates on the status of requests for both clients and management
• Stay up to date on current technological developments for potential use in the workplace
• Conduct Quality Assurance tests and create reports

Primary Qualifications:

• Self-sufficient learning and problem-solving skills
• Strong knowledge of and ability to use the following: .NET 4.0 framework and webforms architecture, C#, data structures, object-oriented programming, PHP, object-oriented programming, GIT source control, Microsoft Visual Studio, MS SQL Server Studio, NetBeans or comparable PHP IDE
• Basic knowledge of and ability to use the following: Popular web content management systems (such as Kentico, Sitecore, WordPress, Umbraco, Drupal), HTML, CSS, JavaScript (Browser side languages)

Expected Experience:

• 2-3 years of technical support desk experience helping individuals with technical issues.
• 2-3 years of professional web development using qualifications listed above.

thunder::tech Benefits:

Overview

• Hybrid Work Atmosphere (Remote/In Office)
• Medical, Dental, Rx and Vision Insurance
• Long-term Disability, Short-Term Disability
• Paid Parental Leave
• Life Insurance
• 401K Match Eligibility
• Anniversary Recognition with Yearly Incentive

Relaxation & Mental Health

• Vacation Time
• Sick Time
• Mental Health Days
• Manager Discretion “Bonus” Days
• Summer Fridays
• Pet Bereavement Days
• 10 Paid Holidays, Including St. Patrick’s Day and Paid Day Off For Your Birthday and Work Anniversary

And more!

Conclusion

thunder::tech is an Equal Opportunity Employer and values diversity at all levels. We consider qualified applicants from all backgrounds, including race, color, religion, gender, national origin, age, disability and veteran status. We strongly encourage people of all backgrounds and communities to apply, especially women, BIPOC and other underrepresented individuals in the marketing industry.

Apply on our site to be considered: https://www.thundertech.com/about-us/careers/digital-support-technician-1