What are the responsibilities and job description for the Full Time Optical Front Desk Receptionist/Patient Care Coordinator position at Thunder Bay Eye Care?
Overview
We are looking for a friendly, organized, and dependable Front Desk Patient Care Coodinator to join our growing optical office team. This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and can multitask while providing excellent customer service.
Our office values professionalism, teamwork, efficiency, and creating a welcoming experience for every patient who walks through our doors.
Duties
- Greet patients warmly upon arrival, ensuring a positive first impression and efficient check-in process
- Schedule appointments using EMR (Electronic Medical Records) systems & maintaining accurate calendar management
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes including Medicare and ICD coding requirements
- Collect and document patient information accurately, review medical records for completeness, and update EHR (Electronic Health Record) systems
- Assist patients with intake procedures, including collecting co-pays and explaining clinic policies while demonstrating excellent phone etiquette on multi-line phone systems
- Maintain organized filing of medical records and ensure confidentiality of health information management in accordance with HIPAA standards
Qualifications
- Previous front desk, receptionist, medical office, or optical office experience preferred
- Strong customer service and communication skills
- Ability to multitask and stay organized in a busy environment
- Comfortable using computers, scheduling software, and phones
- Detail-oriented and dependable
- Positive attitude and team-player mindset!
Benefits:
- Free eye exams and additional optical benefits
- Retirement Options
- Paid major holidays plus two additional paid holidays per year
- PTO
If you are friendly, motivated, and enjoy working with people, we would love to hear from you!
To Apply:
Please submit your resume along with a brief description of your experience and availability.
Pay: From $16.00 per hour
Work Location: In person
Salary : $16