What are the responsibilities and job description for the Mainframe Operator/ Incident Manager Level 1 position at Thronus Group LLC?
Title: Mainframe Operator/ Incident Manager Level 1.
Location: Waterford, MI.
Duration: 12 Months Contract.
Job Description:
One of our State Client is seeking a Mainframe Operator to function as a Level 1 Incident Manager for critical incidents/events relating to various IT technologies. This candidate will be responsible for quickly creating, escalating, triaging, and tracking customer technology-related incidents. May assist with the Review/Validation of Mainframe job control language.
*Applicants could be requested to work holidays, days, afternoons, and/or midnight shifts.
Minimum Requirements:
- 4 years of experience as an Incident Manager
- 5 years of experience with Microsoft Teams
- Excellent communication skills (necessary to collaborate with IT staff, customers, and vendors).
- Experience utilizing Graphical Monitoring Systems Tracking availability and status of Infrastructure Connectivity, Assets, and Services.
- Experience in monitoring Mainframe Control Consoles, periodically checking system performance.
- Perform deliveries as assigned and must be able to lift 50 pounds.
Environment:
- Microsoft Teams
- What’s Up Gold
- Pingdom
- PRTG
- IBM Mainframe
Thank you for your time and I look forward to your reply today.