Client Service Associate

Client Service Associate (Non-Sale)

Location: Palo Alto, CA

Position Type: Full-time, In-Office

Join a Team That Values Exceptional Client Service

Are you an experienced client service professional who enjoys building lasting relationships, solving problems, and making a meaningful difference for clients? If you take pride in delivering outstanding service and prefer a long-term client support career over a sales role, we'd love to meet you.

We are an independent boutique wealth management firm dedicated to providing highly personalized service to our clients. We believe that exceptional client experiences begin with exceptional team members.

What You'll Do

• Build trusted relationships with clients by providing responsive, professional service.
• Assist clients with account maintenance, money movements, and service requests.
• Prepare and process account paperwork accurately and efficiently.
• Coordinate with custodians and internal team members to ensure seamless client experiences.
• Schedule meetings and help prepare client review materials.
• Maintain accurate client records and follow compliance procedures.
• Anticipate client needs and proactively help resolve questions.

What We're Looking For

• 5 years of client service experience, preferably in wealth management, financial services, banking, or a related industry.
• Excellent communication and organizational skills.
• Strong attention to detail and ability to manage multiple priorities.
• A genuine passion for helping clients and being part of a collaborative team.
• FINRA Series 7 and/or Series 63/66 licenses are a plus, but not required.
• Proficiency with Microsoft Office; experience with CRM and custodial platforms is a plus.

Who You'll Thrive Here

This role is ideal for someone who enjoys being the trusted professional behind an outstanding client experience. If you're looking for a stable, rewarding career in client service-and not pursuing a financial advisor or sales career-we offer an environment where your expertise is appreciated, and your contributions truly matter.

Why You'll Love Working Here

Our boutique office offers a welcoming, professional atmosphere where teamwork and client relationships come first. You'll enjoy a thoughtfully designed workspace, a collaborative culture, and the opportunity to work closely with experienced professionals who genuinely value one another. We believe that where you work each day should be a place you enjoy coming to.

What We Offer

• Compensation: Competitive and commensurate with experience; $90K-$110K annually, depending on experience, qualifications, and licensing.
• Professional development opportunities.
• A collaborative and supportive work environment
• Long-term career stability

If you're passionate about providing exceptional client service and are looking for a place where you can build a fulfilling long-term career, we'd love to hear from you.