What are the responsibilities and job description for the Relationship Manager position at ThrivePass?
Who We Are
At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:
What You’ll Do
As a Relationship Manager, you’ll play a key role in ensuring high client retention and satisfaction while expanding product utilization. You will serve as a primary point of contact for clients, focusing on engagement, retention, and revenue growth.
You will:
We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:
If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀
At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:
- Courageous – We embrace new challenges and fresh ideas.
- Authentic – We show up as our true selves and value transparency.
- Resourceful – We find creative solutions and make things happen.
- Excellent – We hold ourselves accountable and take pride in our work.
What You’ll Do
As a Relationship Manager, you’ll play a key role in ensuring high client retention and satisfaction while expanding product utilization. You will serve as a primary point of contact for clients, focusing on engagement, retention, and revenue growth.
You will:
- Bring fresh ideas to the table—we’re all about innovation and continuous improvement.
- Collaborate with cross-functional teams (we love a good brainstorm).
- Consistently hit quarterly Big 3 goals while embodying our CARE values.
- Maintain a net revenue retention rate above 99%.
- Manage assigned client accounts, ensuring proactive communication and relationship-building.
- Act as a trusted advocate by understanding client objectives, strategies, and key stakeholders.
- Identify and execute upselling and cross-selling opportunities.
- Develop and lead quality partnership reviews for Enterprise and Elite clients.
- Collaborate with internal teams to ensure exceptional service delivery.
- Demonstrate the value of ThrivePass' partnership to clients and guide them in navigating our services.
- Manage contract renewals and ensure smooth plan year transitions.
- Address client concerns efficiently and ensure timely resolutions.
- Maintain a client Net Promoter Score (NPS) of 40 or higher.
We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:
- A drive to innovate in employee benefits and make complex processes feel effortless.
- A team-first attitude—we thrive when we collaborate.
- Accountability – you set clear expectations and you follow through
- Bachelor's degree or equivalent experience.
- 3-5 years of experience as a relationship manager or in a similar role.
- Experience in pre-tax benefits, COBRA, Ben Admin, Wellness, Tuition Reimbursement, or related benefits.
- Ability to manage strategic benefits discussions.
- Proficiency with relationship management CRMs.
- Experience in facilitating collaborative workgroups and driving process improvements.
- Strong upsell and cross-sell abilities.
- Ability to work with technical processes and procedures.
- Problem-solving mindset with proactive initiative.
- Strong analytical skills to track client goals and drive improvements.
- Exceptional communication and interpersonal skills.
- Team player with a positive attitude and adaptability.
- $70,000-$85,000 annual salary plus a competitive commission structure.
- A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
- Opportunities to grow, learn, and level up your skills.A team that genuinely enjoys working together and celebrating wins.
- Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
- An inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.
If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀
Salary : $70,000 - $85,000