What are the responsibilities and job description for the Director, Implementation Engineering position at Thrive?
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
This position will be responsible for leading Thrive’s Implementation Engineering teams while continuously evaluating and enhancing processes for scale. The objective of the Implementation Engineering org at Thrive is to deliver Thrive engineering solutions to both support the deployment of Thrive services and meet the evolving technology need and business requirements of its clients. The ideal candidate should have the rigor to maintain process and standards with the goal of enhancing the client experience during project implementation and beyond.
Primary Responsibilities
Oversee multiple teams within Thrive’s Implementation Engineering organization, ensuring the delivery of professional services and project engineering to Thrive clients.
Develop project scopes and products with standardized pricing, workflows and outcomes
Serve as a management escalation point
Collaborate with functionally adjacent teams within Thrive on process design and efficiency enhancements
Build and maintain a positive team culture focused on enriching the client experience
Build and maintain a management structure focused on accountability and perpetual improvement of processes and standards
Hire, train and mentor Implementation Engineering Managers
Effectively communicate with Sales, Account Management, Solution Architects and Project Managers to explain project process, statuses, requirements, etc.
Perform managerial and administrative responsibilities including client service escalations and PTO/expense reviews and approvals
Qualifications
Minimum
Bachelor’s Degree or equivalent combination of education and relevant work experience.
2-4 years management experience
Advanced experience (4 years) across the following technologies:
Microsoft 365 Suite of Services
Public Cloud, specifically Azure Infrastructure
Private Cloud, specifically VMWare hypervisors
Network Infrastructure, specifically Fortigate firewalls and Meraki cloud solutions
Experience implementing Managed Service and Information Technology solutions
Expert understanding of cloud computing, networking, cyber security concepts and best practices
Preferred
1-2 years experience using ServiceNow (or other project management software)
4 years experience implementing, supporting and/or managing Telephony Infrastructure, namely Teams Voice and 8x8
Experience in ITIL methodology and change management processes
Salary : $130,000 - $145,000
