What are the responsibilities and job description for the Case Manager position at Thrive?
A faith-based nonprofit organization in Louisville is seeking a compassionate Case Manager to provide individualized support to individuals experiencing homelessness. This vital role combines advocacy, care coordination, and faith-based service to address housing, mental health, addiction, and other barriers, helping clients work toward stability and long-term independence.
Key Responsibilities
Client Assessment & Planning
- Conduct comprehensive assessments of client needs, including housing, health, income, and personal goals.
- Develop individualized service and housing plans in collaboration with clients.
- Monitor client progress and adjust plans to support long-term stability.
Advocacy & Resource Connection
- Connect clients with appropriate community resources such as shelters, healthcare, mental health services, and recovery programs.
- Advocate on behalf of clients with housing programs, government agencies, and service providers.
- Assist clients in navigating housing applications and overcoming barriers to permanent housing.
Crisis Intervention & Support
- Provide crisis intervention and de-escalation using trauma-informed and harm-reduction practices.
- Support clients in developing life skills, financial literacy, and self-advocacy to foster independence.
- Educate and empower clients around goal setting and resilience.
Collaboration & Documentation
- Work with multidisciplinary teams including healthcare providers, outreach workers, and housing specialists.
- Maintain accurate case documentation, service plans, and progress notes.
- Contribute to program development, best practices, and service workflows.
Learning Center Development
- Help establish a Learning Center by assessing client needs and skill gaps.
- Coordinate with community partners to source or develop classes in areas such as employment readiness, household management, and life skills.
Qualifications
- Bachelor’s degree in Social Work, Psychology, Human Services, or related field (preferred).
- 1–3 years of experience in case management, social services, homeless services, or behavioral health.
- Experience working with vulnerable populations impacted by homelessness, mental illness, substance use, and trauma.
- Knowledge of trauma-informed care, harm reduction, and strengths-based approaches.
- Familiarity with local housing systems, public benefits, and community resources.
- Strong communication, crisis management, and advocacy skills.
- Ability to work independently and collaboratively in fast-paced environments
Desired Traits
- Compassionate, client-centered, and mission-driven.
- Skilled in problem-solving, organization, and cultural sensitivity.
- Calm and steady in crisis situations.
- Dedicated to empowering individuals toward long-term success.
- Team-oriented but comfortable working independently in the field.
Spiritual Alignment
This position requires alignment with Christian values and practices, including:
- A personal relationship with Jesus Christ.
- Belief in the Bible as the foundation for faith and daily life.
- Agreement with the Exodus Statement of Faith.
- Active membership in a local evangelical church.
- A Christ-like attitude in speech, actions, and service to others.
Physical & Work Conditions
- Frequent sitting, standing, walking, and occasional lifting.
- Field-based and office-based work with community travel required.
- Regular interaction with individuals in crisis or unstable living situations.
Compensation
- $50,000–$55,000/year, depending on qualifications and experience
Thrive is an Equal Opportunity Employer.
Salary : $50,000 - $55,000
